Aaron White
Indianapolis,IN
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in K-12 education and working in 24/7 uptime environment.
Overview
10
10
years of professional experience
Work History
Onsite Support Specialist
FIVE STAR TECHNOLOGY SOLUTIONS
01.2019 - Current
- Resolve technical issues, improve daily operations, and provide exceptional client support in order to maintain the vision for technology in the South Putnam Community School District
- Communicate with school personnel regarding status of tickets, projects, and other technology updates
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Managed multiple requests simultaneously while maintaining high levels of professionalism
- Configured hardware, devices, and software to set up work stations for employees.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Created user accounts and assigned permissions.
Sales Team Member
MENARDS
01.2015 - 03.2019
- Maintained and organized presentable merchandise to drive continuous sales
- Utilized store system to locate and stock products within the store
- Trained and mentored new team members to provide excellent customer service and professionalism
Education
Bachelor of Science - Informatics
INDIANA UNIVERSITY - PURDUE UNIVERSITY INDIANAPOLIS
Indianapolis, IN12.2019
Skills
- Application support
- Active Directory
- IT ticket documentation
- Hardware troubleshooting
- Network Troubleshooting
- Telecommunications Knowledge
- Operating systems
- Client communication
- Customer engagement
Timeline
Onsite Support Specialist
FIVE STAR TECHNOLOGY SOLUTIONS
01.2019 - Current
Sales Team Member
MENARDS
01.2015 - 03.2019
Bachelor of Science - Informatics
INDIANA UNIVERSITY - PURDUE UNIVERSITY INDIANAPOLIS
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