Hi, I’m
ALYSSA WIENTZEN
Falls Church,VA
Overview
9
years of professional experience
Work History
CrisisLink at HopeLink Behavioral Health
On the Job Trainer
03.2022 - Current
Job overview
- Assist during classroom sessions with small group roleplays, small group breakout sessions in Zoom, and providing in the moment feedback related to crisis work experience.
- Complete documentation of each training session to monitor trainee progress as required during roleplay sessions.
- Report to Training and Support Manager with timely feedback related to crisis worker performance observed in the classroom.
- Lead classroom sessions and present fundamental crisis worker content created by Vibrant.
- Facilitate one to one on-the-job training related to the specific service a crisis worker was hired for.
- Coordinate with Shift Supervisors, clinicians, dispatchers and other staff during the session to ensure the trainee has opportunities to receive contacts ASAP to maximize the time spent handling contacts during the session.
- Provide critical and corrective feedback to crisis workers to ensure their development meets national and regional standards, knowledge and expertise.
- Provide strengths-based feedback to build the confidence and autonomy of the trainee.
- Provide trainees with written feedback, goals, and assignments within 24 hours of the scheduled training session.
- Provide a minimum of 3 hours of coverage on national and regional services per week to maintain skills in active and reflective listening, current shift challenges, and the common concerns of those in crisis our organization serves.
HopeLink Behavioral Health (Previously PRS CrisisLink)
Crisis Worker
05.2020 - 03.2022
Job overview
- Answer phone calls, text messages, and chats from 988 Suicide and Crisis Hotline.
- Build rapport with persons in crisis and providing an empathic listening and communication skills via phone call, text message, or instant messenger chat.
- Assess visitors' risk of self harm and suicide.
- Collaborate on a safety plan with clients to reduce risk of acting on thoughts of harming self and empowering the visitors to decide on their next steps.
- Calling for mobile crisis response or emergency services (Public Safety Answering Points) for visitors in imminent danger of harming self or others for immediate intervention.
- Collaborate with staff members like supervisors, clinicians, dispatchers and shift leads via Microsoft Teams to initiate active rescues while simultaneously remaining connected to the person in crisis.
- Provide resources as necessary for counseling, support groups, crisis centers, psychiatry, etc. for client seeking long term support.
- Document calls, texts, and chats in data entry software iCarol, Behavioral Health Link, PureConnect, Unified Platform, and Five9 call software.
Action in Community Through Service (ACTS)Mannassas, VA
Court Advocate Intern
01.2020 - 05.2021
Job overview
- Assist with client intakes.
- Utilize empathic communication skills to build trust and rapport with clients and their networks of support.
- Educate clients of court processes for preliminary and permanent protective orders.
- Accompany clients to court hearings for protective orders or assault and battery hearings.
- Establish client safety plans and provide resources within the organization that is included in specific client safety plans.
- Educate clients about the dynamic of abusive relationships.
- Data entry into Microsoft excel, VAdata, and Penelope software.
Achara FloristStafford, VA
Delivery Driver
01.2019 - 05.2020
Job overview
- Daily Order Fulfillment: Pull and pack floral products scheduled for delivery.
- Load & Unload shipments onto assigned delivery vehicle.
- Transport products along designated route in a safe & efficient manner.
- Process and maintain all paperwork associated with the Deliveries (Proof of Delivery Authorization, Collections, Credits, & Delivery Log).
- Performing miscellaneous work assignments within the facility, as needed.
MCX Marine MartCamp Pendelton, CA
Sales Associate
10.2017 - 12.2017
Job overview
- Completed all sales and return transactions using the point of sale system.
- Responsible for merchandising, display and appearance of assigned areas.
- Ensured items are properly marked.
- Checked merchandise, completed sales on cash register, received payments, made change, bagged or wrapped merchandise and completed related sales records.
- Responsible for assigned change fund.
- Performed general housekeeping duties such as cleaning or dusting fixtures and merchandise.
- Provided Customer Service with an emphasis on courtesy.
- Assisted customers and communicated positively in a friendly manner.
- Took action to solve problems quickly.
- Alerted the higher-level supervisor, or proper point of contact for help when problems arose.
OrangetheoryEncinitas, CA
Sales Associate
03.2017 - 05.2017
Job overview
- Established and maintained an effective referral program for new and existing members.
- Maintained accurate records using established sales systems.
- Identified opportunities to produce add-on sales at the front line through suggestive and consultative selling.
- Conducted telephone inquiries/follow up calls/customer care calls.
- Lead studio previews with prospects and/or fitness program holders.
- Greeted members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio.
- Maintained an organized and clean lobby/front desk area.
- Responsible for processing accurate cash and credit card transactions.
- Followed up and follow through activities with all prospective clients.
- Conducted proper on-boarding of clients through the use of client intake forms.
- Attending and participated in all relative training programs.
Education
Park University
CRIMINAL JUSTICE ADMINISTRATION
05.2021
University of North Carolina at Charlotte
CRIMINAL JUSTICE
05.2015
Skills
- Timely
- Professional
- Self-sufficient
- Strong communication skills
- Dependable
- Punctual
- Respond to correspondence in a timely manner
- Strong Work Ethic
- Problem Solver
- Team Player
- Microsoft Office Suite Proficient
Timeline
On the Job Trainer
CrisisLink at HopeLink Behavioral Health
03.2022 - Current
Crisis Worker
HopeLink Behavioral Health (Previously PRS CrisisLink)
05.2020 - 03.2022
Court Advocate Intern
Action in Community Through Service (ACTS)
01.2020 - 05.2021
Delivery Driver
Achara Florist
01.2019 - 05.2020
Sales Associate
MCX Marine Mart
10.2017 - 12.2017
Sales Associate
Orangetheory
03.2017 - 05.2017
Park University
CRIMINAL JUSTICE ADMINISTRATION
University of North Carolina at Charlotte
CRIMINAL JUSTICE
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