Fort Pierce, FL, USA - A highly effective communicator adept at managing people. Fluently speak both Spanish and English. Result-oriented individual with great organizational skills and unsurpassed work ethic. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Awilda Colon
Retired
Fort Pierce,FL
Summary
Overview
34
years of professional experience
Work History
New Jersey Division of Gaming EnforcementTrenton, New Jersey
Web Developer
01.2004 - 01.2022
Job overview
- Managed a team of developers tasked with project development.
- Provided problem solving solutions to daily issues presented.
- Managed calendar of meetings.
- Handled multi-line phone system.
- Developed and provided training to staff.
- Coded multiple websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end website development using WordPress, Dreamweaver, and other editing software.
- Engaged with clients to plan and optimize site issues and queries.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Oversaw back-end development using PHP to maintain website integrity.
- Developed technical solutions required to accommodate specific user-facing assets
- Adhered to SEO best practices while designing sites.
New Jersey Division of Gaming EnforcementTrenton, New Jersey
Technical Support Specialist
04.1998 - 12.2004
Job overview
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted over 300+ users in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Used ticketing systems to manage and process support actions and requests.
New Jersey Division of Gaming EnforcementTrenton, New Jersey
Technician
03.1996 - 04.1998
Job overview
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
New Jersey Division of Gaming EnforcementTrenton, New Jersey
Several Secretarial/Administrative Asst
09.1987 - 03.1996
Job overview
- Complete any and all special projects assigned by staff
- Build decks and power point presentations
- Build reports using MS Word
- Build reports using MS Excel
- Schedule and report on meetings
- Share information and collaborate with other departments
- Respond within set time limits to emails and requests
- Meet all deadlines provided on a timely basis
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
The Real Estate SchoolCherry Hill, NJ
NJ Real Estate License
2005
University Overview
University of Phoenix
Bachelor of Science from MIS
2004
University Overview
Mercer County Community College
Associates of Business - BA
1995
University Overview
Skills
- HTML
- Social Media Management
- Adobe Creative Suite Applications
- WordPress Proficiency
- Software Delivery Coordination
- MS Office Suite
- Customer Service
- Written and Oral Communications
- Communications Strategies
- Organization
- Project Development
- Detail Oriented
- Time Management
Affiliations
Affiliations
Chairman of Board YWCA Trenton 4 years
Chairman of Board Allies 4 years
Languages
Spanish
Native or Bilingual
Timeline
Web Developer
New Jersey Division of Gaming Enforcement
01.2004 - 01.2022
Technical Support Specialist
New Jersey Division of Gaming Enforcement
04.1998 - 12.2004
Technician
New Jersey Division of Gaming Enforcement
03.1996 - 04.1998
Several Secretarial/Administrative Asst
New Jersey Division of Gaming Enforcement
09.1987 - 03.1996
The Real Estate School
NJ Real Estate License
University of Phoenix
Bachelor of Science from MIS
Mercer County Community College
Associates of Business - BA
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