AWILDA FFRENCH
Friendswood,TX
Summary
Serviced-focused Para Professional/General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
Work History
House Keeping
Without Spot Or Blemish
12.2023 - 08.2024
- Arrive in a timely manner and perform housekeeping task accomplished in a timely and effective manner.
- Ensure client satisfaction through efficient cleanly duties.
- Detail orientated and self motivated housekeeping task completed
CUSTOMER SERVICE REPRESENTATIVE
Oils Unkut
06.2021 - 05.2022
- Generated sales for two departments: Whole Body Armor and Oils Unkut- Managed a store at Stonecrest mall- Greeted customers with excellent service- Orchestrated t-shirts per order on a flash pressing machine- Managed the restock of the storefront of various sizes t-shirts- Managed all openings & closings at the location- Supervised a warehouse of over 300 items of merchandise- Managed the restocking of inventory at two kiosks in two different locations
Lead Teacher Pre-K
Sonterra Leafspring
06.2022 - 11.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
CUSTOMER SERVICE REPRESENTATIVE
Pizza Hut
11.2020 - 07.2021
- Managed dish cleanliness- In charge of cutting the pizza- Prepared dough & ingredients for the next business day- Conducted orders via phone, online & in person- Managed the drive-through- Greeted customers with excellent service
FACTORY LINE WORKER
Duracell
09.2020 - 11.2020
- Managed inventory & replenishing stock- Operated in the night shift- Managed battery shipment orientation
Lead Coach & Youth Pastor
COACH/COUNSELOR, Plus, Saints Sports Plus
05.2019 - 12.2019
- Mobile physical education service- Taught, coached, & instructed various sports for two Christian Schools- Introduced & taught new sports every two months- Lead a classroom of 25 children from Kindergarten to Eighth Grade- Provided schools & students with behavior reports and grades for students
OUTREACH SPECIALIST
All About Developmental Disabilities
06.2016 - 11.2018
- Direct Support Professional certified- Created behavioral plans for children- Enforced the plans at the schools with children & parents- Conducted educational interventions to modify behaviors- Transported clients to all medical, mental health, and wraparound service- Supervised and ran wellness program for clients- Advocated for clients & aided with resume drafts- Managed the weekly Wellness Program conductions- Managed event coordination & planning
TRANSPORTER, Safe Trans Atlanta
04.2012 - 12.2015
- Transported clients with non-emergency medical conditions to medicalappointments- Conducted dialysis reporting once patient was released from the hospitalto their home on stretcher- Training completed at the Georgia Department of Transportation- Created & developed routes which grew quarterly- Helped dispatch vehicles to new routes
INDEPENDENT CONTRACTOR
Eastchester Family Services
12.2006 - 01.2012
- Conducted mental health & other psychological assessments- Worked in a team of a therapist, psychologist and psychiatrist- Provided intensive family intervention services- Conducted home evaluations, drug court, wrap around service, core, foster care, adoption services, parenting classes, anger management - Administered drug tests- Supervised visitations- Transported clients across state-lines
FAMILY CENTERED SPECIALIST
Institute for Family Centered Services
03.2002 - 09.2006
REGIONAL DISTRICT FATHERHOOD COORDINATOR
Child Support Enforcement
01.1999 - 02.2002
- Monitored & evaluated a multi-million-dollar State of Georgia contract
SOCIAL WORKER/ PREVENTATIVE SERVICES
Angel Guardian Home
08.1994 - 09.1998
Education
Liberal Arts Degree - Black Studies
05.1995
Skills
- Administrative Assistant
- Customer Service Representative
- Restock Warehouse
- Store Management
- Crisis Management
- Food & Nutrition
- Management of two Kiosk
- Employee Scheduling
- Customer Service/Satisfaction
- Employee Supervision
- CPR/AED/First Aid Certification
- The National Alliance for Direct Support
Timeline
House Keeping - Without Spot Or Blemish
12.2023 - 08.2024
Lead Teacher Pre-K - Sonterra Leafspring
06.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE - Oils Unkut
06.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE - Pizza Hut
11.2020 - 07.2021
FACTORY LINE WORKER - Duracell
09.2020 - 11.2020
Lead Coach & Youth Pastor - COACH/COUNSELOR, Plus, Saints Sports Plus
05.2019 - 12.2019
OUTREACH SPECIALIST - All About Developmental Disabilities
06.2016 - 11.2018
- TRANSPORTER, Safe Trans Atlanta
04.2012 - 12.2015
INDEPENDENT CONTRACTOR - Eastchester Family Services
12.2006 - 01.2012
FAMILY CENTERED SPECIALIST - Institute for Family Centered Services
03.2002 - 09.2006
REGIONAL DISTRICT FATHERHOOD COORDINATOR - Child Support Enforcement
01.1999 - 02.2002
SOCIAL WORKER/ PREVENTATIVE SERVICES - Angel Guardian Home
08.1994 - 09.1998
SUNY At New Paltz - Liberal Arts Degree, Black Studies