Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Awilda Flores

The Bronx

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management.

Overview

26
26
years of professional experience

Work History

Medical Receptionist

Holy Name Hospital
09.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Receptionist

Vail Healthcare DBA Multi medic phys
07.2007 - 08.2022
  • Checking patient in and out of appointments.
  • Charge office copayments, Co-insurance's and insurance deductibles.
  • Reconcile all money collected at the end of the day/week.
  • Answer and screen phone calls for Doctors and office staff.
  • Take and address messages for doctors and office staff.
  • Scheduling appointments.
  • Open medical records confirm demographics and pharmacy information is updated.
  • Medical records release.
  • Confirming patients eligibility with insurance.
  • Scanning documents into patient medical records.
  • Do inventory and order clerical supplies.
  • Opening and distribution of mail to each department.
  • Addressing telephone encounter in a timely manner.
  • Addressing and distribution of faxes.
  • Receiving and organizing packages.
  • Reconciling and updating time sheets for staff.
  • Receive medication and vaccines and placing them in refrigerator.
  • Calling prescription in for patients.
  • Training of all new clerical staff.

Receptionist

Sierra Suites Hotel
03.2001 - 05.2006
  • Greeting and Checking guest in and out of hotel.
  • Collected and reconciled payments of the day.
  • Made hotel reservation.
  • Organized and reserved tours for guest.

Front Desk Receptionist

Third Avenue Radiology
06.1999 - 08.2000
  • Checked patients in and out.
  • Scheduled appointments.
  • Answering and addressing phone call.
  • Assisting technician with procedures.

Education

High School Diploma -

Isidro A Sanches
Luquillo, P.R.
05.1993

Skills

  • Calendar Management
  • Data Entry and Database Software
  • Service-Oriented Mindset
  • Security Understanding
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • Reminder calls
  • Appointment management
  • HIPAA guidelines
  • Workflow optimization
  • Paperwork coordination

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

Holy Name Hospital
09.2022 - Current

Receptionist

Vail Healthcare DBA Multi medic phys
07.2007 - 08.2022

Receptionist

Sierra Suites Hotel
03.2001 - 05.2006

Front Desk Receptionist

Third Avenue Radiology
06.1999 - 08.2000

High School Diploma -

Isidro A Sanches

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Awilda Flores