Awilda Hernandez-Pagan
Philadelphia,PA
Summary
Proven leader in quality assurance and supply chain management, adept at multi-tasking and adapting to dynamic environments. At Catalent, enhanced compliance and efficiency through rigorous calibration procedures and effective team collaboration. Skilled in Trackwise with a strong foundation in both self-motivation and organizational excellence, significantly improving operational workflows.
Overview
20
20
years of professional experience
Work History
Supply Chain QA Inspector II
Catalent
Philadelphia, USA
01.2022 - Current
- Collaborate with Quality and Project Management to address discrepancies.
- Conduct inspections and releases of drug products and components.
- Oversee material selection and finalize destruction process based on documented criteria.
- Review vendor-provided materials to ensure alignment with label proofs.
- Perform sampling and testing protocols on clinical trial materials, as requested by the customer.
- Maintain and schedule priority requests while providing department metrics to leadership.
- Partner with other departments in writing and resolving unplanned deviations, investigations, troubleshooting, and process improvements.
- Evaluated logbooks for Supply Chain Facility, Label Control, Pest Control, and Sampling Room to maintain cGMP compliance.
- Conducted thorough inspections of the Label Control Room, Refrigerator/Freezer, and related sections.
Floor QA Inspector
Catalent
Philadelphia, USA
10.2019 - 12.2021
- Simultaneously audited and supervised multiple operations to maintain standards.
- Execute material reconciliation for production rooms.
- Conduct thorough inspections of packaging rooms for cleanliness.
- Document and review production logbooks for GMP compliance.
- Support and assist mechanics in the execution of Operational Verification (OVs) and set-up records, both before the start and during the packaging process (if necessary), for any jobs using packaging machinery.
- Update daily and shift QA turnover log with pertinent activity information during assigned rooms and shifts.
- Conducted walkthrough audits across the production floor, clean storage rooms, and warehouse to ensure adherence to cGMPs.
Production Specialist
Catalent
Philadelphia, USA
08.2013 - 10.2019
- Staging, reconciliation, and inventory label generation in JD Edwards.
- Ensured that the various storage conditions for substances are meticulously monitored during clinical production operations to guarantee proper handling and safety.
- Conducted on-time assessments of completed batch records for manufacturing and packaging.
- Performed functions ensuring compliance with GMPs, SOPs, FDA, DEA, and OSHA regulations.
- Organized workflow across primary and secondary production rooms using a variety of pharmaceutical packaging equipment.
- Ensured accurate entry of information in batch documentation.
- Generated zero-dollar PO and completed shipment requests when necessary.
- Coordinated with multiple departments to identify ready pickups and schedule runs according to priority list.
Store Manager
Maidenform
Philadelphia, USA
06.2012 - 01.2013
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Scheduled employees and delegated assignments to meet business goals and coverage needs.
- Encouraged a collaborative culture with common sales, service, and productivity goals.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager Trainer
Finish Line
Cherry Hill, NJ
05.2005 - 06.2012
- Provided mentorship and guidance to store managers in order to increase productivity.
- Created performance evaluation reports for store managers based on feedback from customers and staff.
- Assisted in recruiting, interviewing, and selecting qualified candidates for store management positions.
- Scheduled weekly meetings with store managers to discuss strategies for improving sales, customer service, and overall operations of the stores.
- Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
- Resolved conflicts between employees or customers when needed while maintaining a professional demeanor.
- Educated team members about company products and services so they could answer customer inquiries accurately.
Education
Central Service Technician -
Philadelphia, PANetwork Technology -
Southampton, PASkills
- Driven Self-Starter
- Proficient in Managing Multiple Tasks
- Efficiently Organized
- Flexible Problem-Solver
- Collaborative Teamwork
- Development Training
- Experience with Trackwise
Timeline
Supply Chain QA Inspector II
Catalent
01.2022 - Current
Floor QA Inspector
Catalent
10.2019 - 12.2021
Production Specialist
Catalent
08.2013 - 10.2019
Store Manager
Maidenform
06.2012 - 01.2013
Store Manager Trainer
Finish Line
05.2005 - 06.2012