Awilda Jiminian Rodriguez
Brooklyn,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Victoria Secret
Staten Island, NY
10.2023 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized backstock and store before and after hours
Production and Shipping
Apotheke.
Red Hook, NY
09.2022 - 10.2023
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
- Managed hazardous material shipments per company guidelines.
- Calculated cost of shipping based on weight, dimensions, destination of package.
- Maintained inventory of supplies needed for packing operations.
- Verified and inspected items to be shipped for conformance to specifications.
- Organized and tracked shipments, ensuring accuracy of delivery information.
- Labeled packages with identifying information including destination addresses and item descriptions.
Machine Operator
Art to frames
Brooklyn, NY
07.2018 - 03.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Inspect finished workpieces to ensure conformance with specifications.
- Adjust machine settings to complete tasks accurately.
- Operated a matt machine which are used to surround a picture or image before its framed
Child Caregiver
Private Client
Brooklyn, NY
09.2013 - 01.2020
- Monitoring sleep schedules and adjusting accordingly if needed.
- Helping older children with homework assignments as directed by parents.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Tailoring activities based on the individual needs of each child under care.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Encouraging healthy physical activity by taking walks together or playing games outside.
Secretary
Button Trucking
Newark, NJ
05.2019 - 08.2019
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Updated contact lists on a regular basis; created new contacts as needed.
- Phone Operator
- Assisted in creating companies payroll, checks
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Catering Server
Catering Services
New York, NY
07.2018 - 09.2018
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
Cashier
Standard Burgers
Brooklyn, NY
06.2018 - 08.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
McDonald's
Brooklyn, NY
05.2018 - 06.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
La Gran Via Bakery
Brooklyn, NY
11.2017 - 05.2018
- Greeted customers, answered questions and provided product knowledge.
- Assisted customers with event orders
- Prepared hot food as instructed for in store customers and online order such as uber eats
- cleaned machines
- restock
- frosting writing
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Assistant Teacher
Camba summer camp
Brooklyn , NY
06.2017 - 08.2017
- Collaborated with other staff members to develop strategies for improving student performance.
- Assisted in planning field trips and special events such as assemblies or performances.
- Assisted classroom teacher in developing and implementing lesson plans.
- Assessed student progress through observation, testing, and feedback from teachers.
- Provided individualized instruction to students who needed additional assistance.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
Customer Service Representative
phone store
Brooklyn, NY
07.2013 - 09.2013
- Identified needs of customers promptly and efficiently.
- Collaborated with multidisciplinary teams to develop effective client care strategies.
- Sold products for electronics such as phones and tablets
- Processed phone payments, Phone activations
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2017
Skills
- Bilingual English and Spanish
- Drivers license
- Inbound and Outbound Calling
- Scheduling
- Information Security
- Data Collection
- Paperwork Processing
- Account updating
- Data Entry
- Appointment Scheduling
- Customer Service
- Retail sales customer service
- Document Control
- Payment Processing
- Cash Register Operation
- Returns processing
- Cash Handling
- POS Systems
- Inventory Control
- Credit and cash transactions
- Time management skills
- Order Taking
- Meal Preparation
Timeline
Customer Service Representative
Victoria Secret
10.2023 - 12.2023
Production and Shipping
Apotheke.
09.2022 - 10.2023
Secretary
Button Trucking
05.2019 - 08.2019
Machine Operator
Art to frames
07.2018 - 03.2020
Catering Server
Catering Services
07.2018 - 09.2018
Cashier
Standard Burgers
06.2018 - 08.2018
Cashier
McDonald's
05.2018 - 06.2018
Customer Service Representative
La Gran Via Bakery
11.2017 - 05.2018
Assistant Teacher
Camba summer camp
06.2017 - 08.2017
Child Caregiver
Private Client
09.2013 - 01.2020
Customer Service Representative
phone store
07.2013 - 09.2013
High School Diploma -
Fort Hamilton High School