Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Awilda Ramos

Awilda Ramos

Speonk ,NY

Summary

Dynamic operations supervisor with a proven track record at Ralph Lauren, enhancing team productivity through effective training and performance monitoring. Skilled in inventory coordination and customer relationship development, I implemented quality control systems that significantly improved customer satisfaction. Adept at task delegation and fostering a collaborative work environment.

Overview

18
18
years of professional experience

Work History

Operations Supervisor Keg Holder

Ralph Lauren
11.2012 - Current
  • Oversaw daily operations to enhance performance.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Front and Back Office Medical Assistant

Montauk Medical
08.2007 - 08.2008
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
  • Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Submitted patient statements and medical billing to insurance companies.
  • Used Software to maintain and update over Number medical records.

Education

Lino Padrón Rivera
Vega Baja Puerto Rico
05.1983

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Inventory coordination
  • Customer relationship development

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor Keg Holder

Ralph Lauren
11.2012 - Current

Front and Back Office Medical Assistant

Montauk Medical
08.2007 - 08.2008

Lino Padrón Rivera

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