Awwal Muhammad
Des Moines,IA
Summary
Dynamic Team Lead with over 2 years of experience guiding teams through effective communication, strategic delegation, and adaptive leadership. Recognized for resilience and a strong ability to inspire and motivate teams while aligning with management objectives. Eager to advance into assistant management or management roles, committed to enhancing team performance and fostering a collaborative work environment. Proven track record of driving results and cultivating a positive team culture.
Overview
9
9
years of professional experience
Work History
Deli/Hot food Team member
Walmart
10.2025 - Current
- Slicing meats/cheeses, making sandwiches/wraps, preparing hot foods like rotisserie chicken and packaging items
- Greeting customers, taking orders, answering questions, and ensuring a positive shopping experience.
- Maintaining temperature logs, cleaning equipment (slicers, ovens, cases), disposing of old products, and following health regulations.
- Moving merchandise from back to front, stocking shelves, setting up displays, pricing items, and rotating stock.
- Prepare and serve ready-to-eat food fulfilling deli orders, Keep area clean, sanitized, and customer-ready
Team Lead
Target
02.2024 - 10.2025
- Focused on guest experience, sales, and team development by managing daily operations like staffing, merchandising, and promotions at checkout/service areas, training team members.
- Drive a guest-first culture, resolve issues, handle escalations, promote loyalty programs (Target Circle Cards), and ensure seamless service at check lanes, Self-Checkout (SCO), Order Pick-Up (OPU), and Drive-Up (DU).
- Responsible for all janitorial services thought the entire store as well as office areas, bathrooms, aisles, sidewalks, and the backroom.
- Model excellent service, train and coach team members, manage daily tasks, build schedules, provide recognition, and ensure compliance with standards.
- The role included holding team members accountable for performance expectations, as well as providing feedback to my executive team lead on the team's performance as a whole.
- Key holder responsible for opening and closing the store as well as performing a safety walk at night. Locking all doors at night making bales, running the trash compactor/baler, until all trash and cardboard were empty.
Asset Protection
JCPenney
01.2023 - 02.2024
- Protecting company assets from theft and fraud, through surveillance/floor investigations, detentions/interviews, maintaining safety awareness by communicating with the entire staff.
- Requiring adherence to laws and company policy while supporting sales. By reducing shrinkage and fostering a secure environment for customers and staff.
- Conducting surveillance (CCTV/floor), interviewing suspects, managing records, assisting law enforcement, supporting internal investigations, and promoting safety programs.
- Created and managed detailed records of incidents, evidence, and investigations
- Attend court hearings and maintain relationships with local police.
USPS Mail handler
United States Postal Service
01.2022 - 02.2023
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment.
- Separate outgoing bulk mail and load onto mail trucks for distribution.
- Operate machinery and carry mail to distribution area.
- Rewrapping damaged parcels and weighing mail.
- Use machinery to sort and separate parcels.
- Operate forklifts and pallet jacks, ensuring all mail is delivered promptly.
Magnolia home theater specialist
Best Buy
04.2020 - 01.2022
- Responsible for monthly membership sign ups/monthly sales goals responsible for month CES scores above 80%.
- In Charge of down stocking, running, freight laser lining, clean and bright.
- Responsible for teaching and helping develop my team into home theater specialist
- Responsible for strong product knowledge in home theater, magnolia home audio, sonance home audio, and computers.
- Responsible for curbside pick-ups, carry outs, front lanes, building displays, working on and resetting planograms. running freight.
Sales solutions specialist
Verizon
04.2018 - 04.2020
- Responsible for hitting monthly/weekly sales goals while providing a unique customer experience for each individual guest.
- Help develop associates in various aspects regarding operating the pos system, Verizon selling techniques, to ensure customers receive excellent service.
- Responsible for setting displays, tearing down and putting up new demos.
- In charge of send backs, inventory, new label's, pull backs.
- Provide strong product knowledge to employees and customers alike.
Assistant Manager
Hy-Vee
02.2017 - 04.2018
- Provide prompt and efficient customer service while coordinating in-store activities to ensure the Company's organizational goals are met.
- Assist customers and/or staff with product pricing, location, and general product knowledge.
- Manage aisles online effectively to create a quick and efficient means of service to customers.
- Maintain a clean and safe work environment for both customers and fellow team members.
- In charge of running the front of the store or the back of the store while managing every department in the store.
- Verify employee schedules.
- Ensure new hires understand their roles and duties.
- Handle phone calls regarding complaints and questions about orders or escalations
Education
High school diploma - General Studies
Theodore Roosevelt High School
Des Moines, IA05-2015
Skills
- Attention to detail & Conflict resolution
- Customer focus & Coaching and mentoring
- Customer service & Active listening
- Critical thinking & Multitasking
- Strong work ethic & Team oriented
- Multitasking, Reliability & Punctuality
- Fast-paced environment & Quick learner
- Asset protection & Asset protection strategies
Timeline
Deli/Hot food Team member
Walmart
10.2025 - Current
Team Lead
Target
02.2024 - 10.2025
Asset Protection
JCPenney
01.2023 - 02.2024
USPS Mail handler
United States Postal Service
01.2022 - 02.2023
Magnolia home theater specialist
Best Buy
04.2020 - 01.2022
Sales solutions specialist
Verizon
04.2018 - 04.2020
Assistant Manager
Hy-Vee
02.2017 - 04.2018
High school diploma - General Studies
Theodore Roosevelt High School