Axel Alaniz

-Verified insurance benefits and eligibility remotely, coordinating with providers and patients to resolve billing issues.

-Electronically reviewed and organized lab results (e.g., Pap smears, ultrasounds), ensuring accurate follow-up with patients via phone or secure messaging.

-Managed physician schedules, telehealth appointments, and reminders using software, e.g., Zoom, Calendly, and EHR systems.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.