Axel Burciaga
Anthony,NM
Summary
Assistant Manager at Dominos Pizza with proven expertise in operations management and team leadership. Enhanced customer loyalty through exceptional service and effective conflict resolution. Skilled in money handling and staff training, fostering a motivated team that consistently meets performance goals. Adaptable and strategic thinker, committed to driving success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos Pizza
12.2022 - Current
- 40-50 hours a week
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Service Representative
Dominos Pizza
01.2022 - 12.2022
- 20 -30 hours a week
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to the creation of high-quality pizzas and sides.
Education
High School Diploma -
Gadsden High School
Anthony, NM05.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
Dominos Pizza
12.2022 - Current
Customer Service Representative
Dominos Pizza
01.2022 - 12.2022
High School Diploma -
Gadsden High School