Axel Colon-Torres

Responsible for all site operations to include writing and managing production schedules that ensure delivery of quality homes within specified time cycles. Responsible for conducting buyer orientations and resolving noted items before the buyer sign off. Accountable for customer service during the warranty period. Responsible for ensuring site is always SWPPP compliant. Responsible for ensuring Safety rules and guidelines are being followed by all personnel on site. Responsible for the "marketing trail" - site always clean, safe and welcoming to potential buyers.

Responsible for customer service operations within assigned area to include 6 to 8 customer service reps. Each rep was responsible for conducting orientations and managing customer service at their assigned site. As part of a three person panel I conducted candidate interviews and weighed in heavily on the final decision to hire. Responsible for the training and development of new customer service reps assigned to my area.

Responsible for customer service within assigned community. Responsible for prepping production lots for orientations and working with superintendents to resolve issues before buyer orientations. Conducted buyer orientations and sign offs.