Axel DeSpain
Irvine,CA
Summary
Talented natural leader adept in customer service, staff management, and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating a customer-friendly environment and increasing customer loyalty and sales.
Overview
5
5
years of professional experience
Work History
Team Lead Barista
Nordstrom
11.2020 - Current
- Reviewed, and implemented company records related to facility functioning.
- Inform and ensure team knowledge regarding the monthly newsletter and sales goals.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through a positive attitude and attentive response.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
Usher
Regal Cinemas
11.2018 - 03.2020
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Directed ticket holders to seats and facility locations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Monitored Quality Check insuring all theaters were operating properly and fixing any visual/audio problems.
- Monitored events to identify potential problems and minimize disruptions.
Education
Associate of Arts - Business Administration
Irvine Valley College
Irvine, CAHigh School Diploma -
Portola High School
Irvine, CA06.2020
Skills
- Adaptive and Creative
- Exceptional Customer Service
- Upselling
- Team Leadership
- Suggestive Selling
- Espresso Machine Operation and Maintenance
- Ordering Procedures
- Financial Transactions
- POS System Operations
- Finding opportunities for personal growth and improvement
School/Cars/Gym Enthusiast
School is a priority of mine! I am pursuing my BA in Business Administration. I have a passion for working on and driving cars! I enjoy this because I am naturally a problem solver and enjoy things of mechanical nature. Trial and error and not taking no for an answer are critical when problem-solving. I am an activist for the gym and love having it in my daily routine.
Timeline
Team Lead Barista
Nordstrom
11.2020 - Current
Usher
Regal Cinemas
11.2018 - 03.2020
Associate of Arts - Business Administration
Irvine Valley College
High School Diploma -
Portola High School