Axel Encalada-Arce
Baton Rouge,LA
Summary
Ambitious Student currently completing Bachelors of Science in Information Systems & Decision Sciences and pursuing real-world experience to develop my skills as a professional. Offering strong understanding of computer hardware, Office 365 Suite and operating system specifications. Proficient in troubleshooting issues and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
6
6
years of professional experience
Work History
Waiter
Sombreros
Baton Rouge, LA
08.2023 - Current
- Enforced safety guidelines for employees and patrons of the restaurant.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service to ensure repeat customers.
Restaurant Waiter
Las Palmas Taco Bar
03.2020 - 08.2024
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
IT Intern
Kean Miller
Baton Rouge, LA
05.2023 - 07.2024
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer service issues related to IT systems in a timely manner.
- Worked in Infrastructure dealing with the hardware related to servers.
Waiter
Los Reyes Bar & Grill
02.2018 - 02.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Information Systems & Decision Sciences
Louisiana State University And A&M College
Baton Rouge, LA12-2024
Skills
- Python
- C
- Restaurant Operation
- Computer Hardware Knowledge
- Hardware Replacement
- Technical Support
- Excel
- Software Installation
- Detailed Oriented
- Javascript
- HTML
- CSS
- MYSQL
- SQL
- Python
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Deans List x2
Languages
Spanish
Native/ Bilingual
Timeline
Waiter
Sombreros
08.2023 - Current
IT Intern
Kean Miller
05.2023 - 07.2024
Restaurant Waiter
Las Palmas Taco Bar
03.2020 - 08.2024
Waiter
Los Reyes Bar & Grill
02.2018 - 02.2020
Bachelor of Science - Information Systems & Decision Sciences
Louisiana State University And A&M College