Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Axel Encalada-Arce

Baton Rouge,LA

Summary

Ambitious Student currently completing Bachelors of Science in Information Systems & Decision Sciences and pursuing real-world experience to develop my skills as a professional. Offering strong understanding of computer hardware, Office 365 Suite and operating system specifications. Proficient in troubleshooting issues and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Overview

6
6
years of professional experience

Work History

Waiter

Sombreros
Baton Rouge, LA
08.2023 - Current
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided excellent customer service to ensure repeat customers.

Restaurant Waiter

Las Palmas Taco Bar
03.2020 - 08.2024
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

IT Intern

Kean Miller
Baton Rouge, LA
05.2023 - 07.2024
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved customer service issues related to IT systems in a timely manner.
  • Worked in Infrastructure dealing with the hardware related to servers.

Waiter

Los Reyes Bar & Grill
02.2018 - 02.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor of Science - Information Systems & Decision Sciences

Louisiana State University And A&M College
Baton Rouge, LA
12-2024

Skills

  • Python
  • C
  • Restaurant Operation
  • Computer Hardware Knowledge
  • Hardware Replacement
  • Technical Support
  • Excel
  • Software Installation
  • Detailed Oriented
  • Javascript
  • HTML
  • CSS
  • MYSQL
  • SQL
  • Python

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Deans List x2

Languages

Spanish
Native/ Bilingual

Timeline

Waiter

Sombreros
08.2023 - Current

IT Intern

Kean Miller
05.2023 - 07.2024

Restaurant Waiter

Las Palmas Taco Bar
03.2020 - 08.2024

Waiter

Los Reyes Bar & Grill
02.2018 - 02.2020

Bachelor of Science - Information Systems & Decision Sciences

Louisiana State University And A&M College
Axel Encalada-Arce