Axel Gouegnon
Chicago,Illinois
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Bundler
Staff Management SMX
06.2023 - 09.2023
- Improved bundling efficiency by streamlining packaging processes and implementing time-saving techniques.
- Reduced product damage during transit by carefully securing items with appropriate packing materials.
- Enhanced workplace safety by maintaining a clean and organized bundling area, minimizing potential hazards.
- Expedited order fulfillment through meticulous attention to detail and prioritizing high-priority shipments.
- Maximized warehouse space utilization through effective organization of bundled products awaiting shipment.
- Achieved consistent on-time deliveries by efficiently processing orders within designated deadlines.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated equipment while observing standard safety procedures.
Customer Service Representative
Walmart
05.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Associate of Science - Computer Science And Programming
City Colleges of Chicago-Harry S Truman College
Chicago, IL08.2026
Skills
- Active Listening
- Computer Literacy
- Efficient Packaging
- Product Knowledge
- Safety Protocols
- Problem Solving
- Physical Stamina
- Critical Thinking
Languages
English
Full Professional
French
Full Professional
Spanish
Elementary
Russian
Elementary
Timeline
Bundler
Staff Management SMX
06.2023 - 09.2023
Customer Service Representative
Walmart
05.2020 - 09.2022
Associate of Science - Computer Science And Programming
City Colleges of Chicago-Harry S Truman College