AXEL GUTIERREZ
Independence,MO
Summary
Highly motivated worker with over 15 years of customer service, sales, and managerial experience. Being bilingual, I have strong verbal, listening and written skills. Comfortable interacting with public professionals. Adept at prioritizing and completing tasks to meet customer and administrator needs. Strong team-worker who is attentive to detail and produces quality results. A quick learner with a desire for continuous personal and professional growth.
Overview
7
7
years of professional experience
Work History
Retail/Shipping Clerk
The UPS Store
04.2022 - 09.2022
- As a sales clerk my duties were to pack and ship items for any customer and also answer any questions they had about our printing and so on, keeping the store clean and making sure I could tackle any challenge we may have run across
Client Success Advocate
Pendo Management Group
01.2021 - 04.2021
- As a CSA, my duties were to manage appraisal assignments, make sure the order was followed through to completion and make sure they got delivered on time
- Also to help the appraisers and lenders along the way with any questions and updates
Sales Clerk
4 Wheel Parts
10.2020 - 01.2021
- As a sales clerk my main job was to help and answer any questions customers had over any product or see if we could order it for them and install it, mainting the store clean and making sure inventory was accounted for.
Inbound Case Service Specialist
SelectQuote
05.2019 - 12.2019
- My duties were to answer a high volume of inbound calls to our call center and document with notes any crucial details in the conversation and help clients with any questions they might have about the insurance process or any other questions they might have had about their account
Mix Operator
Belfonte
03.2018 - 03.2019
- As Mix Operator my job was to flavor the mix tanks we used to produce our ice cream and to assist on the production line, maintain a clean environment while also being aware of any issues that would stop production
Assistant Manager
The UPS Store
12.2016 - 03.2018
- As the Assistant Manager at the UPS store my duties included packing and shipping products for any customer, printing projects and problem solving any obstacle that came our way specially when under stress, I also was in charge of keeping inventory for our boxes and our office supplies
Server
Lakewood Oaks Golf Club; The Argyle
08.2015 - 11.2016
- As a Server at The Argyle I was required to provide the best of customer service to our members, maintain a clean work environment and help out with banquets and in the kitchen when needed
Education
Some College - Baking And Pastries / Graphic Design
Kansas City Art Institute International
Lenexa, KS04.2011
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2010
Skills
- Shipping and receiving
- International shipping
- Inventory cycle counting
- Shipping procedures
- Microsoft Office Suite
- Interpersonal skills
- Attention to detail
- Complaint resolution
- Account updating
- Call center experience
Timeline
Retail/Shipping Clerk
The UPS Store
04.2022 - 09.2022
Client Success Advocate
Pendo Management Group
01.2021 - 04.2021
Sales Clerk
4 Wheel Parts
10.2020 - 01.2021
Inbound Case Service Specialist
SelectQuote
05.2019 - 12.2019
Mix Operator
Belfonte
03.2018 - 03.2019
Assistant Manager
The UPS Store
12.2016 - 03.2018
Server
Lakewood Oaks Golf Club; The Argyle
08.2015 - 11.2016
Some College - Baking And Pastries / Graphic Design
Kansas City Art Institute International
High School Diploma -
Blue Springs High School
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