Axel Martinez
Columbus
Summary
Accomplished General Manager at Herencia Jalisco, adept in operations management and leadership, significantly enhancing customer satisfaction and team performance. Excelled in marketing and problem resolution, fostering strong client relationships and driving sales growth. Skillfully managed and motivated teams, demonstrating exceptional time management and coaching abilities.
Overview
4
4
years of professional experience
Work History
General Manager
Herencia Jalisco
08.2024 - Current
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Casa Jalisco
Server
12.2022 - 07.2024
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Increased sales through effective product recommendations and upselling techniques.
Owner
Herencia Jalisco Food Truck
06.2022 - 12.2022
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Server
El Vaquero
11.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bricklayer
Lang Masonry
01.2021 - 11.2021
- Laid brick for block walls and adhered to local codes and project restrictions.
- Continuously improved professional skills through ongoing education in industry trends, best practices, and new technologies related to masonry work.
- Worked safely on scaffolding and swing stages at various heights.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
Education
West High School
179 S Powell Ave Columbus Oh 4320406.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Motivation
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Herencia Jalisco
08.2024 - Current
Casa Jalisco
Server
12.2022 - 07.2024
Owner
Herencia Jalisco Food Truck
06.2022 - 12.2022
Server
El Vaquero
11.2021 - 06.2022
Bricklayer
Lang Masonry
01.2021 - 11.2021
West High School
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