Axel Morales Soberanes

• Effectively and courteously process orders, correspondence, modifications and inquiries, as requested by the customer, sales marketing and customer service management to ensure full customer satisfaction.
• Work Daily Reports for Sample Exceptions which include, Backorder reports, pricing reports, Duplicate order reports.
• Consistently provide accurate information by using knowledge, experience and skills learned in the position. Represent shaw in a positive manner while interacting multiple times a day with key customer accounts.
• Place soft and hard surface orders.
• Proficient knowledge in navigating through Shawonline live in order to places orders, review customer orders, answer account information, search products, check stock, check product lead time.
• Place orders for Patcraft , Shaw Contract and US Floors, as well as ability to identify Residential products or hard surface products.
• Maintain 87% adherence and reliability to shaw standards.

Communicate well both verbally and in writing.

Abide by all company and customer service policies and procedures.

• Meet departmental adherence and availability requirements to provide efficient timely service to customers.
• Make sound decisions based on customer, company and employee needs while ensuring compliance with department and company policies. Proficient knowledge in navigating through vista.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
• Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Enhanced customer satisfaction by resolving issues promptly and professionally.

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Counted and packaged currency and coins.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and verified suspicious activity on customer accounts.
• Cross-sold credit cards, loans and other bank products.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.