AXEL MORGAN
Frisco,TX
Summary
Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations.
Overview
15
15
years of professional experience
Work History
Order Intake Advocate II
Inogen
Plano, TX
07.2024 - Current
- Provided support services such as document preparation or investigations as needed during case preparation.
- Conducted assessments to determine eligibility for services and benefits.
- Participated in training sessions related to intake processes and procedures.
- Collaborated with other professionals to develop treatment plans for clients.
- Collaborated with other professionals to coordinate care for clients.
- Reviewed relevant medical records prior to admission into program or service.
- Ensured compliance with applicable laws, regulations and policies.
- Maintained accurate records and documentation of client information.
- Managed multiple cases simultaneously while meeting deadlines.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
- Designed and implemented comprehensive work instructions tailored to insurance guidelines.
- Assisted in the development of succession planning initiatives through targeted training efforts.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Ensured compliance with company and Insurance policies and procedures throughout the team.
- Allocated resources effectively to ensure project completion within deadlines.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Implemented strategic plans to enhance team performance and productivity.
- Collaborated with management team to implement new work procedures or policies.
- Delegated tasks appropriately according to individual skill sets.
Order Intake Advocate I
Inogen
Plano, TX
7/19/21 - 07.2024
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed patient medical records to determine need for durable medical equipment.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Exceeded quality goals to support team productivity.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Shift Leader
Movie Trading Co
Frisco, TX
06.2017 - 02.2020
- Created efficient work schedules for each, to maintain deadlines and fully staff shifts
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Kept employees operating productively and working on task to meet business and customer needs.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Directed employees through daily routines.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
Shift Leader
Earth Bound Trading
Frisco, TX
06.2014 - 09.2016
- Observed packing operations to verify conformance to specifications
- Tracked and analyzed reports to determine needed improvements
- Assisted various departments with change by communicating new improvement plans and expectations
- Educated staff on organizational mission and goals to help employees achieve success
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Generated reports of findings to help management with making key decisions
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Sales Associate
Hot Topic
Frisco, TX
08.2010 - 01.2011
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
Reimbursement Advocate
Inogen
Plano, TX
02.2020 - 8/6/2021
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Completed physical and digital reporting on RUL activities
- Conducted pre-screening activities to help determine eligibility for RUL
- Managed required paperwork to help individuals renew with Inogen
- Delivered friendly service for 02 dependent patients and RUL eligible patients, providing expert support in every interaction
- Reached out to individuals eligible for services to solicit applications and offer assistance.
Education
High School Diploma -
The Colony High School
The Colony, TX06.2011
Fine Arts
Collin County Community College District
Plano, TXMedical Coding
Absolute Medical Coding Institute
8601 Six Forks Rd Unit 400, Raleigh, NC 27615Skills
- Interpersonal Communication
- Planning and Coordination
- Multitasking abilities
- Data management
- Supervision
- Data evaluation
- Microsoft Office expertise
- Employee coaching
- Quality control
- Medicare regulations knowledge
- Document Management
- Data Entry
- Medical record security
- HIPAA Compliance
- Medical Terminology
- Records Management
- ICD-10-CM coding
References
References available upon request.
Timeline
Order Intake Advocate II
Inogen
07.2024 - Current
Reimbursement Advocate
Inogen
02.2020 - 8/6/2021
Shift Leader
Movie Trading Co
06.2017 - 02.2020
Shift Leader
Earth Bound Trading
06.2014 - 09.2016
Sales Associate
Hot Topic
08.2010 - 01.2011
Order Intake Advocate I
Inogen
7/19/21 - 07.2024
High School Diploma -
The Colony High School
Fine Arts
Collin County Community College District
Medical Coding
Absolute Medical Coding Institute
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