Axel P Lopez
Roselle Park,NJ
Summary
Results-driven IT Support Engineer with extensive experience in troubleshooting hardware and software issues and managing system configurations. Delivers effective solutions that enhance performance and user satisfaction while collaborating seamlessly with teams to adapt to changing requirements.
Overview
17
17
years of professional experience
Work History
Desktop Support Engineer
Bluecore
New York, NY
08.2022 - 05.2026
- Supported Mac and Windows endpoints, resolving hardware, software, and connectivity issues promptly.
- Administered Google Workspace, Slack, Okta, and Zoom support for daily employee productivity.
- Administered Google Workspace, Slack, Okta, Zoom, AWS, and Google Cloud Platform support for daily employee productivity.
- Coordinated IT asset inventory, tracking laptops, peripherals, and lifecycle replacements.
- Partnered with security and systems teams to enforce endpoint compliance and access controls.
Senior IT Support Engineer
Stagwell
New York, NY
09.2021 - 08.2022
- Led endpoint support for laptops, desktops, and mobile devices across mixed operating environments.
- Resolved escalated incidents through Zendesk ticket workflows and clear end-user communication.
- Administered Microsoft 365 and Apple Business Manager to maintain account and device access.
- Coordinated onboarding and offboarding, including hardware provisioning, account setup, and access removal.
- Documented troubleshooting steps and knowledge base articles to strengthen team consistency.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
SYSTEMS ENGINEER
OS33
Iselin, New Jersey
09.2018 - 09.2021
- Coordinated infrastructure upgrades, patches, and maintenance to ensure minimal service disruption.
- Troubleshot issues with OS and third-party tools for clients.
- Managed phone and email queue and answered in a timely manner
- Support users for the product of "Workplace" on Windows and Mac operating systems
- Managed phone and email queue and answer in a timely manner
IT Security Specialist
CODE AND THEORY
New York, New York
01.2018 - 07.2018
- Resolved tickets for users across three locations promptly and courteously
- Addressed user inquiries about computer software or hardware operation to effectively resolve issues
- Configured equipment for employee use, ensuring proper installation of cables, operating systems, and software
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design systems, or appropriate software
- Maintain records of daily data communication transactions, problems and remedial actions taken, or instillation activities
GENIUS
APPLE
Edison, New Jersey
09.2011 - 01.2018
- Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Provide friendly service to multiple users at once in a timely and efficient manner while documenting the interactions
- Installed and repaired hardware, software, or peripheral equipment according to specifications, enhancing operational functionality
- Conducted computer diagnostics and collaborated with users to investigate and resolve issues, providing effective technical support
GEEK SQUAD AGENT
BEST BUY
Union, New Jersey
01.2009 - 09.2011
- Resolved user inquiries on computer software and hardware operations, enhancing user experience
- Installed and repaired hardware, software, and peripheral equipment according to specifications, ensuring optimal functionality
- Resolved customer concerns using product knowledge, service policies, and clear communication.
- Guided product selection across appliances, electronics, and connected home categories.
- Processed sales transactions accurately through POS systems and payment workflows.
Education
Diploma in Computer Networking And Security - IT Network Security
ANTHEM INSTITUTE / THE CHUBB INSTITUTE
North Brunswick, New Jersey11-2011
High School Diploma - undefined
ROSELLE PARK HIGH SCHOOL
Roselle Park, New Jersey01-2010
Skills
- OS management
- Incident resolution
- Security administration
- Incident response
- Network administration
- Inventory tracking
- Hardware setup
Timeline
Desktop Support Engineer
Bluecore
08.2022 - 05.2026
Senior IT Support Engineer
Stagwell
09.2021 - 08.2022
SYSTEMS ENGINEER
OS33
09.2018 - 09.2021
IT Security Specialist
CODE AND THEORY
01.2018 - 07.2018
GENIUS
APPLE
09.2011 - 01.2018
GEEK SQUAD AGENT
BEST BUY
01.2009 - 09.2011
High School Diploma - undefined
ROSELLE PARK HIGH SCHOOL
Diploma in Computer Networking And Security - IT Network Security
ANTHEM INSTITUTE / THE CHUBB INSTITUTE