Axel Ramirez
Fort Worth
Summary
Dedicated leader with a strong background in managing daily operations and staff training. Committed to fostering a collaborative work environment and driving strategic initiatives that enhance store performance and customer engagement.
Overview
8
8
years of professional experience
Work History
Operator
Whataburger Corporate
Fort Worth, TX
04.2020 - Current
- Operated kitchen equipment efficiently to prepare high-quality food items.
- Implemented best practices for waste reduction, contributing to operational efficiency improvements.
- Led team in achieving operational excellence through effective inventory management and staff training.
- Implemented sales strategies that increased customer engagement and improved overall store performance.
- Developed training programs to enhance employee skills, resulting in improved customer service standards.
- Fostered a positive work environment by mentoring staff and encouraging professional development initiatives.
- Collaborated with district management to align store objectives with corporate goals, driving strategic initiatives forward.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures (when applicable)
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier Lead
JCPenney
Hurst, TX
11.2018 - 03.2020
- Oversaw daily operations for front-end team, ensuring efficient customer service and transaction processing.
- Trained and mentored new cashiers on point-of-sale systems and customer engagement techniques.
- Implemented streamlined checkout procedures, enhancing speed and accuracy of transactions.
- Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty.
- Analyzed sales trends and inventory levels to optimize staffing and improve service delivery during peak hours.
- Coordinated weekly scheduling to ensure adequate coverage while minimizing overtime costs.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TXSkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Customer service
- Work scheduling
- Staff management
Accomplishments
- Supervised team of 47 staff members.
- Achieved 20% positive sales increase from previous fiscal year by completing proper staff training and manager development with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved food cost problem which led to a 96% food cost retention for the 2025 fiscal year.
Languages
Spanish
Native or Bilingual
Timeline
Operator
Whataburger Corporate
04.2020 - Current
Cashier Lead
JCPenney
11.2018 - 03.2020
High School Diploma -
Eastern Hills High School