Axel Roa
Menlo Park,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Shift Leader
Onigilly Japanese Kitchen
03.2022 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
ESL Classes - English Second Lenguage
08-2025
Skills
- Customer service
- Employee training
- Positive attitude
- Interpersonal communication
- Team leadership
- Customer service focus
- Problem-solving
- Staff education and training
Current Challenges
Low access to health care in rural areas
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Leader - Onigilly Japanese Kitchen
03.2022 - 03.2025
Cubberly Community Center - ESL Classes, English Second Lenguage