Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
HVAC Installer
Airtron
San Antonio, Texas
01.2020 - 12.2022
Assembled components of HVAC systems using hand tools and power tools
Installed and maintained HVAC systems, including furnaces, air conditioners, thermostats, compressors, and condensers
Read blueprints and schematics to understand installation requirements
Education
Bachelor of Science (B.S.) - Construction Management
Brigham Young University-Idaho
Rexburg, ID
07.2028
High School Diploma - undefined
Theodore Roosevelt Highschool
San Antonio, TX
06.2021
Skills
Customer service
Active listening
Critical thinking
Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pest Control Customer Service Representative
Beeline Pest Control
07.2024 - 12.2024
HVAC Installer
Airtron
01.2020 - 12.2022
Bachelor of Science (B.S.) - Construction Management
Pest Control Technician, Pest and Termite Service Manager at Massey Services Inc.Pest Control Technician, Pest and Termite Service Manager at Massey Services Inc.