Axel Rojas
Pharr,TX
Summary
Results-oriented Customer Service Representative skilled in resolving customer inquiries and driving engagement. Known for strong problem-solving abilities, effective communication, and maintaining positive team dynamics to ensure high levels of customer satisfaction.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Customer Resolution Specialist
VXI
Los Angeles, California
07.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with service issues via phone and online channels.
- Responded to customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Documented customer interactions accurately in the customer management system.
- Provided customer service and resolution to inquiries received via telephone, email, and web.
- Utilize problem-solving skills when faced with difficult situations involving customers.
- Collaborated with team members to streamline resolution processes and enhance service quality.
- Maintained up-to-date knowledge of products and services to provide accurate information.
- Escalated complex issues to appropriate departments for further assistance.
- Coordinated with other departments to ensure effective resolution of customer issues.
- Implemented changes based on feedback from customers or supervisors.
- Provided feedback on recurring issues to inform strategies that improve customer satisfaction.
- Followed up with customers post-resolution to confirm satisfaction and address any further concerns.
- Participated in team meetings to discuss new processes or procedures for resolving customer issues.
- Researched complex customer issues to find solutions.
- Generated reports on customer satisfaction levels and other metrics as requested.
- Conducted customer satisfaction surveys to gather valuable feedback. to gather feedback from customers about their experiences.
- Developed strategies for improving the overall quality of the customer experience.
Customer Service Representative
TTEC
McAllen, Texas
06.2025 - 07.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalated customer complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided product information and guidance to enhance customer experiences.
- Maintained up-to-date knowledge of products, services, and policies.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to ensure service quality and consistency.
- Contributed to a positive team environment through effective communication skills.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Burlington Coat Factory Distribution Center
McAllen, Texas
03.2024 - 06.2025
- Processed customer transactions efficiently and accurately at Burlington Coat Factory.
- Managed cash register operations, ensuring smooth checkout experiences for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained new cashiers on register operations and customer service best practices to ensure high-quality service delivery.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness and organization of checkout areas, contributing to a positive shopping experience for customers.
- Greeted customers warmly upon entering the store, answered questions about products and services to foster a welcoming atmosphere.
- Assisted customers with product inquiries and provided exceptional service support.
- Greeted customers warmly upon entering store, answered questions about products and services to foster a welcoming atmosphere.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Stocked shelves with merchandise to ensure product availability for customers. with merchandise when needed.
- Fulfilled tasks designated by management to maintain operational efficiency. as assigned by management.
- Learned roles of other departments to provide coverage and keep the store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Maintained accurate records of purchases and organized the checkout area.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserving appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Papa Johns
McAllen, Texas
08.2023 - 02.2024
- Handled escalated customer complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and guidance to enhance customer experiences.
- Educated customers on promotions and services to drive engagement.
- Developed strong customer relationships to encourage repeat business.
- Contributed to a positive team environment through effective communication skills.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Education
Robotics & Mechatronics Technology Certificate - Mechatronics
South Texas College
McAllen, TX05-2025
High School Diploma -
Mcallen Memorial H.S.
McAllen, TX05-2024
Some College (No Degree) - Engineering
South Texas College
McAllen, TXSkills
- Customer service strategy
- Product knowledge
- Technical proficiency
- Problem solving
- Decision-making
- Time management abilities
- Service consistency
- Teamwork and collaboration
- Team collaboration
- Effective communication
- Relationship building
- Stress tolerance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- FANUC Roboguide Robot Programming & Automation
- Mechatronics
- PLC Systems
- Industrial Equipment Knowledge
- Electrical Fundamentals: DC/AC Circuits & Fluid Power Systems
- Microsoft Excel, Microsoft Word, and Data Organization Expert
- High-Volume Customer Servicing & Call Center Support
- Conflict Resolution & Customer Problem Solving
- Strong Communication & Interpersonal Skills
- Team Collaboration, Training, and Workflow Coordination
- Time Management & Multitasking in Fast Paced Environments
- Leadership, Reliability, and Strong Work Ethic
- Bilingual Communication: English & Spanish
Timeline
Customer Resolution Specialist
VXI
07.2026 - Current
Customer Service Representative
TTEC
06.2025 - 07.2026
Cashier
Burlington Coat Factory Distribution Center
03.2024 - 06.2025
Customer Service Representative
Papa Johns
08.2023 - 02.2024
Robotics & Mechatronics Technology Certificate - Mechatronics
South Texas College
High School Diploma -
Mcallen Memorial H.S.
Some College (No Degree) - Engineering
South Texas College