Axel Suarez
Linden,NJ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Reydel Volkswagen
Linden, NJ
10.2019 - Current
- Greet and develop ongoing relationship with customers.
- Assist customers in caring for and maintaining their vehicles
- Set up service appointments that align with customers and technician’s schedules.
- Serve as liaison between service manager, shop foreman, parts personnel, technicians and warranty administration.
- Support dealership goals for service by generating high sales of services and parts.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications.
- Write and verify accurate repairs orders including supporting documentation.
Lot Attendant
Linden Volkswagen
Linden, NJ
08.2017 - 08.2019
- Responsible for checking in roughly 30 customer vehicles and performing walk around notating damage
- Shuttle customers to their destinations in safe and timely manner.
- Inspect New vehicle upon delivery from transportation drivers.
- Perform PDI (Pre-delivery Inspection) on new vehicles in preparation for showroom/delivery to customer
- Maintain cleanliness and organization of facility.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Followed safety protocols for personal, guest and automobile safety
- Monitored and secured lot, reporting suspicious activity to management for quick resolution
- Parked and retrieved vehicles to enhance efficient use of parking space
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles
Education
High School Diploma -
Linden High School
Linden, NJ06.2017
Skills
- Proficient in Microsoft office
- Proficient in Adobe Photoshop, Premier Pro, and Light Room
- Bilingual
- Inventory Maintenance
- Vehicle Maintenance
- Basic vehicle repairs
- Repairs Scheduling
- Vehicle assessment
- Service Recommendations
- Computer Skills
Languages
Spanish
Professional Working
Timeline
Service Advisor
Reydel Volkswagen
10.2019 - Current
Lot Attendant
Linden Volkswagen
08.2017 - 08.2019
High School Diploma -
Linden High School
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