Axel Torres
Yonkers,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes
04.2024 - Current
- Communication Skills: Excellent verbal and written communication abilities to clearly convey information and resolve issues effectively
- Interpersonal Skills: Building and maintaining positive relationships with customers and colleagues
- Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools
- Positive Attitude: Maintaining a friendly and approachable demeanor, even in challenging situations
- De-escalation skills required while working in the front
Customer Service Lead
Burlington Coat Factory
02.2024 - 04.2024
- Training and Development: Providing on-the-job training, coaching, and mentorship to help cashiers improve their skills and grow professionally
- Customer Service Excellence: Setting high standards for customer service and ensuring that your team consistently delivers a positive experience for customers
- Operational Efficiency: Streamlining processes, optimizing workflows, and implementing best practices to improve the efficiency and effectiveness of cashier operations
- Leadership: Guiding, motivating, and inspiring your team to achieve their best performance
- Providing direction and setting clear expectations
Front-end Clerk
Stop & Shop
02.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate checkout services
- Streamlined front end operations for improved efficiency and service quality
- Assisted customers with inquiries, resolving issues promptly and professionally
- Maintained cleanliness and organization of the front-end area, ensuring a welcoming environment for shoppers
- Exceeded customer expectations with friendly greetings, attentive problem-solving skills, and prompt service
- Supported other departments when necessary to maintain smooth store operations during peak hours or staff absences
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
Education
Associates of Business Administration -
Westchester Community College
White Plains, NY05.2024
Skills
- Scheduling
- Account updating
- Complaint resolution
- Problem-solving
- Customer relations
- Support case resolution
Accomplishments
- Achieved "Most Thankful" at Lowe's by being rated with the most perfect scores by customer surveys.
- Rosemarie Siragusa award winner in elementary school.
Language Fluencies
Native fluent level, Elementary level, Intermediate nonprofessional level
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- CIS certified at Westchester Community College.
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Timeline
Customer Service Representative
Lowes
04.2024 - Current
Customer Service Lead
Burlington Coat Factory
02.2024 - 04.2024
Front-end Clerk
Stop & Shop
02.2023 - 12.2023
Associates of Business Administration -
Westchester Community College