Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Axel Torres

Yonkers

Summary

Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach that prioritizes understanding customer needs and delivering tailored solutions. Proven track record in building loyalty by fostering positive relationships and effectively addressing concerns. Passionate about creating a welcoming environment that encourages customer satisfaction and retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes
04.2024 - Current
  • Communication Skills: Excellent verbal and written communication abilities to clearly convey information and resolve issues effectively.
  • Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools.
  • De-escalation skills required while working in the front.

Key Holder

Burlington Coat Factory
11.2023 - 04.2024
  • Training and Development: Providing on-the-job training, coaching, and mentorship to help cashiers improve their skills and grow professionally.
  • Customer Service Excellence: Setting high standards for customer service and ensuring that your team consistently delivers a positive experience for customers.
  • Leadership: Guiding, motivating, and inspiring your team to achieve their best performance.
  • Financial responsibilities such as register pickups and creating daily deposits.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Front-end Clerk

Stop & Shop
02.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Streamlined front end operations for improved efficiency and service quality.
  • Assisted customers with inquiries, resolving issues promptly and professionally.
  • Kept front end areas clean and organized for professional appeal to customers.

Sales Associate

Kohl's
10.2022 - 01.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Five Below
05.2019 - 04.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associates of Business Administration -

Westchester Community College
05.2024

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Sales expertise
  • Merchandise upselling
  • In-store support
  • Customer service
  • Appointment scheduling
  • Microsoft office expertise
  • Warranty service
  • Problem-solving
  • System implementation

Accomplishments

  • Achieved "Most Thankful" at Lowe's by being rated with the most perfect scores by customer surveys.
  • Rosemarie Siragusa award winner in elementary school.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • CIS certified at Westchester Community College.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Lowes
04.2024 - Current

Key Holder

Burlington Coat Factory
11.2023 - 04.2024

Front-end Clerk

Stop & Shop
02.2023 - 12.2023

Sales Associate

Kohl's
10.2022 - 01.2023

Sales Associate

Five Below
05.2019 - 04.2022

Associates of Business Administration -

Westchester Community College

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