Axel Valiente
San Antonio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement
08.2016 - Current
- Managed Team Members successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Ensured client retention and increased repeat business by maintaining regular communication with existing Lowes Pro customers to assess satisfaction levels and identify additional sales opportunities.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Store Manager
Ross Dress for Less
06.2013 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Highlands High School
San Antonio, TX06-2013
Skills
- Intuitive Problem-solving
- Excellent Customer service
- Team building and leadership
- Detail Oriented
- Upselling and cross selling
- Commercial sales experience
- Decision-making
- Bilingual Spanish
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lowes Home Improvement
08.2016 - Current
Assistant Store Manager
Ross Dress for Less
06.2013 - 08.2016
High School Diploma -
Highlands High School