Axel Alejandro Borrayo Miranda
Accounting Technician With A Specialization In Computing
Guatemala,10 Avenue A 5-57 Zone 5, Panoramica, Villa Nueva
Summary
Dynamic Billing Support Associate with HCL Technologies, skilled in customer relations and retention. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Experienced in call center environments, delivering exceptional support and ensuring accurate invoice verification. Committed to fostering positive customer experiences in fast-paced settings.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Billing Support Associate
HCL Technologies
Guatemala, Guatemala
12.2023 - Current
Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Customer Service Representative
Aloria
Guatemala, Guatemala
01.2018 - 02.2022
Customer service representative, responsible to provide options to help customer with different questions about telecommunication company.
Education
No Degree - English
English For Call Center.
Metro Centro, Vila Nueva 07.2024 - 02.2025
High School Diploma -
Liceo Valle Del Sol
Zona 6 De Villa Nueva 02.2011 - 03.2014
Skills
Call center experience
Customer support
Customer relations
Retention skills
Personal Information
Date of Birth: February 21,1995
DPI: 2715500820101
NIT: 83261524
IGSS: 201400971077
IRTRA: 1100749941
Cuenta BI: 10144064813
Timeline
No Degree - English
English For Call Center.
07.2024 - 02.2025
Billing Support Associate
HCL Technologies
12.2023 - Current
Customer Service Representative
Aloria
01.2018 - 02.2022
High School Diploma -
Liceo Valle Del Sol
02.2011 - 03.2014
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