Axelim Calderon
Miami,FL
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Service-oriented Housekeeping Room Attendant known for ability to manage multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Exceptionally organized Housekeeper bringing 2 years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Associate Cashier
Walgreens
Miami Beach, Florida
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
Housekeeping Attendant
FAIRWIND HOTEL
Miami, FL
06.2020 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Dusted and polished surfaces to achieve attractive shine.
- Removed soiled sheets, washcloths and towels.
- Transported soiled linens to laundry facilities.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prepared rooms with top-notch standards every time.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained other staff members by physically demonstrating complex tasks.
- Kept building entryway glass clean and polished for professional presentation.
- Ordered and stocked supplies to avoid shortages and excess inventory.
Packing, Shipping, and Receiving Assembler
Walmart
Miami, FL
03.2020 - 06.2020
- Packed and labeled boxes with maximum efficiency.
- Picked orders, scanned products and packed boxes.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Housekeeping Attendant
Walt Disney World Resort
Orlando, FL
03.2020 - 04.2020
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Dusted and polished surfaces to achieve attractive shine.
- Removed soiled sheets, washcloths and towels.
- Transported soiled linens to laundry facilities.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prepared rooms with top-notch standards every time.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained other staff members by physically demonstrating complex tasks.
- Kept building entryway glass clean and polished for professional presentation.
- Ordered and stocked supplies to avoid shortages and excess inventory.
Housekeeping Supervisor
APDC SERVICES INC
Orlando, FL
05.2019 - 08.2019
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 20 housekeepers.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
Customer Service Representative
Movilnet
San Cristobal, Tachira, Venezuela
09.2002 - 04.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Processed payments and returns with accuracy and efficiency.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Answered customer questions about product availability and shipment times.
- Assisted in training new employees and participated in cross-training with other departments.
- Verified accuracy of customer account information and updated when necessary.
- Issued receipts and processed refunds, credits or exchanges.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Handled day-to-day customer contact via phones, faxes and emails.
Shift Supervisor
CVS Pharmacy
Miami, FL
08.2022 - Current
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
ASSOCIATE iN INDUSTRIAL ENGINEERING -
UNIVERSIDAD NACIONAL EXPERIMENTAL DEL TACHIRA
SAN CRISTOBAL, VENZUELA09.2008
High School Diploma -
COLEGIO PIO XII
SAN CRISTOBAL, VENEZUELA08.2000
Skills
- Work Planning and Organization
- Guest Service and Support
- Storage Area Management
- Team Support and Collaboration
- Multitasking and Prioritizing
- Microsoft Office
- Service-Oriented
- Data Entry
- Staff Training
- COVID-19 Safety Procedures
- Inventory Control
- Time Management
- Drapery Washing
Timeline
Shift Supervisor
CVS Pharmacy
08.2022 - Current
Customer Service Associate Cashier
Walgreens
03.2022 - Current
Housekeeping Attendant
FAIRWIND HOTEL
06.2020 - Current
Packing, Shipping, and Receiving Assembler
Walmart
03.2020 - 06.2020
Housekeeping Attendant
Walt Disney World Resort
03.2020 - 04.2020
Housekeeping Supervisor
APDC SERVICES INC
05.2019 - 08.2019
Customer Service Representative
Movilnet
09.2002 - 04.2008
ASSOCIATE iN INDUSTRIAL ENGINEERING -
UNIVERSIDAD NACIONAL EXPERIMENTAL DEL TACHIRA
High School Diploma -
COLEGIO PIO XII
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