Axella Wood
Ware Shoals,SC
Summary
Dynamic and detail-oriented professional with experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance service speed and satisfaction through effective communication and process improvements. Skilled in cash register operation and safe food safety, has been trainer since the first year of employment
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
02.2021 - Current
- Prepared high-quality espresso beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system accurately, processing transactions swiftly.
- Assisted in training new baristas on beverage preparation and customer engagement techniques.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Shift Supervisor
Starbucks
09.2023 - 07.2024
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Ware Shoals Highschool
Ware Shoals, SC05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Order taking
- Cash register operation
- Safe food handling
- Safe food handling practices
Timeline
Shift Supervisor
Starbucks
09.2023 - 07.2024
Barista
Starbucks
02.2021 - Current
High School Diploma -
Ware Shoals Highschool