Rachel McDow
Trinity,TX
Summary
Dynamic professional with a proven track record in managerial roles at Circle K, adept at enhancing customer satisfaction and streamlining operations. Skilled in conflict resolution and Microsoft applications, demonstrating a blend of technical proficiency and exceptional interpersonal abilities. Achieved significant improvements in team efficiency and customer loyalty through innovative strategies and empathetic service.
Overview
2025
2025
years of professional experience
Work History
Tax Prepper
H&R Block
- Increased production efficiency by ensuring timely preparation and organization of ingredients and cooking stations.
- Maintained a clean and organized workspace, resulting in fewer accidents and improved workflow.
- Safeguarded customer satisfaction by adhering to strict food safety standards during all stages of the meal prep process.
- Trained new kitchen staff members on restaurant policies, procedures, safety protocols, resulting in increased efficiency of the entire team over time.
Manager
Circle K
08.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
CCS
05.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Kohls
01.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Klein Oak High School
Spring, TXSkills
Managerial Experience
Customer Service Experience
Work From Home Experience
Computer Skills
Microsoft Expert
Languages
English
Native or Bilingual
Timeline
Manager
Circle K
08.2017 - Current
Customer Service Representative
CCS
05.2016 - 04.2018
Sales Associate
Kohls
01.2012 - 02.2013
Tax Prepper
H&R Block
Klein Oak High School
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