Tatiana Portillo
Gardena,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Passenger Service Representative
AIRPORT TOTAL SERVICE
11099 S LA CIENEGA BLVD, L0S ANGELES, CA 90045
05.2018 - Current
- Demonstrated a strong commitment to safety by adhering to company policies and federal regulations at all times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints promptly, maintaining a high level of professionalism.
- Provided multilingual assistance when necessary, catering to diverse traveler needs and enhancing overall guest satisfaction levels.
- Managed overbooking situations tactfully, offering alternative solutions to affected passengers.
SUPERVISER
PIZZA HUT
Los Angeles, CA
06.2015 - 05.2018
- Achieved results by working with staff to meet established targets.
- Created and managed project plans, timelines and budgets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Beverly High School
Los Angeles, CA05.2012
Skills
- Customer Account Management
- Spanish Fluency
- POS Systems and Ordering Platforms
- Sales and Upselling
- Calm and Professional Under Pressure
- Incident Reporting
Timeline
Passenger Service Representative
AIRPORT TOTAL SERVICE
05.2018 - Current
SUPERVISER
PIZZA HUT
06.2015 - 05.2018
High School Diploma -
Beverly High School