Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Portillo

Gardena,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Passenger Service Representative

AIRPORT TOTAL SERVICE
05.2018 - Current
  • Demonstrated a strong commitment to safety by adhering to company policies and federal regulations at all times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer complaints promptly, maintaining a high level of professionalism.
  • Provided multilingual assistance when necessary, catering to diverse traveler needs and enhancing overall guest satisfaction levels.
  • Managed overbooking situations tactfully, offering alternative solutions to affected passengers.

SUPERVISER

PIZZA HUT
06.2015 - 05.2018


  • Achieved results by working with staff to meet established targets.
  • Created and managed project plans, timelines and budgets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

High School Diploma -

Beverly High School
Los Angeles, CA
05.2012

Skills

  • Customer Account Management
  • Spanish Fluency
  • POS Systems and Ordering Platforms
  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Incident Reporting

Timeline

Passenger Service Representative

AIRPORT TOTAL SERVICE
05.2018 - Current

SUPERVISER

PIZZA HUT
06.2015 - 05.2018

High School Diploma -

Beverly High School
Tatiana Portillo