Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Generic

Aya Akl

Assistant Manager
aley

Summary

Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Manager

-
Bkhichtay – Aley
06.2023 - Current
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Built customer relationships with consultative sales approach.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Enforced company policies and guidelines for all employees.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Trained staff on best practices to achieve optimal productivity.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Created classification systems to manage archives.
  • Designed work schedules to provide optimal and balanced cover of store needs.

Assistant Reception Manager

-
Aley
06.2020 - 05.2023
    • Maximised revenue potential by optimising bookings to best leverage venue capacity.
    • Briefed team on changes and strategies to boost sales.
    • Coordinated large bookings, including deposit processing and special order requests.
    • Reviewed staff performance by analysing KPI data and conducting appraisals.
    • Exceeded sales targets with concerted customer outreach through
    • Managed invoicing and payments for contractors, vendors and suppliers through process.
    • Prepared reception team rota in to ensure stable coverage.
    • Developed and implemented hotel-wide policies and procedures to increase revenue.
    • Used customer satisfaction survey findings to address improvement areas.
    • Kept back of house accounts and records updated, enabling clear performance monitoring.
    • Handled customer complaints calmly and professionally to maintain clinic reputation.

Hotel Reception Supervisor

-
aley
06.2017 - 01.2022
    • Coordinated large party bookings, including deposit processing and special order requests.
    • Warmly greeted guests within seconds of arrival to maintain [Company]'s excellent industry reputation.
    • Maximised revenue potential by optimising bookings to best leverage venue capacity.
    • Updated office management on team's activities and progress at weekly meetings.
    • Checking emails (receiving & forwarding)
    • Insure that the hotel is well maintained according to the standard
    • Follow up with customer needs
    • Ensure customer satisfaction

Cashier

-
aley
02.2019 - 03.2020
    • Kept checkouts areas and general store clean and orderly.
    • Reduced customer wait times through
    • Helped meet business needs by working extra shifts.
    • Resolved customer complaints and answered queries about store products.
    • Educated customers on promotions, offers and special events to enhance product sales.
    • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
    • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
    • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
    • Assisted customers to locate obscure items on shop floor.
    • Checked notes carefully to spot counterfeit currency.
    • Completed opening and closing procedures each day.
    • Greeted customers entering store and responded promptly to customer needs.
    • Helped customers to pack away shopping for improved customer experience.
    • Increased customer retention by offering loyalty schemes at checkout.
    • Handled currency payments, secured funds in register and prepared deposits at end of day.
    • Studied event details before selling tickets to accurately and knowledgeably answer customer questions.

Education

Bachelor of Business Administration - Business Administration

Arab Open University
Tayouneh
09.2018 - Current

bc2 - economics

Marroun Abboud Secondary School
aley
2015 - 2017

Skills

    Target motivated

undefined

Timeline

Assistant Manager

-
06.2023 - Current

Assistant Reception Manager

-
06.2020 - 05.2023

Cashier

-
02.2019 - 03.2020

Bachelor of Business Administration - Business Administration

Arab Open University
09.2018 - Current

Hotel Reception Supervisor

-
06.2017 - 01.2022

bc2 - economics

Marroun Abboud Secondary School
2015 - 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Aya AklAssistant Manager