Aya ALrawi
Roseville,CA
Summary
Service-oriented Peer Assistant with solid background in mentoring and student support services. Recognized for ability to foster positive relationships, promote personal growth, and provide academic guidance. Strengths include strong communication skills, proactive problem-solving, and commitment to creating supportive environments that encourage student success. Noteworthy impact created in previous roles through fostering community and promoting inclusive educational experiences.
Overview
10
10
years of professional experience
Work History
Peer Assistant LEARNING
Sacramento State University
Sacramento, CA
08.2024 - Current
- Graded assignments, tests and papers according to teacher instructions.
- Provided one-on-one support for special needs students.
- Encouraged students to take an active role in their own learning process.
- Conducted parent-teacher conferences to discuss student progress and behavior issues.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Facilitated workshops on topics such as test-taking strategies, note-taking methods, and stress management.
- Conducted one-on-one tutoring sessions with students needing extra help in specific courses or subject areas.
- Coordinated activities for student groups such as social events and educational field trips.
- Maintained records of all interactions with peers and provided regular updates on progress made towards achieving goals set forth by the program director.
Billing Analyst
SINR INC
Elk Grove, CA
07.2024 - Current
- Developed procedures to ensure compliance with billing regulations.
- Created reports to track progress of billing activities.
- Analyzed data from customer accounts to identify discrepancies.
- Researched and resolved billing issues with customers.
- Processed credit card payments for customers.
- Assisted in the preparation of monthly financial statements.
- Maintained records of all customer transactions and payments.
- Prepared weekly, monthly, quarterly, and annual reports on billing activity.
- Reconciled bank statements with general ledger entries related to billing functions.
- Managed customer account setup process including creating new accounts as needed.
- Coordinated with sales team members regarding payment terms and other billing details.
- Identified areas where efficiency could be improved within the billing department.
- Provided support during internal and external audits related to billing processes.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Tracked costs associated with individual projects and invoices to ensure accurate reporting.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
- Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
Civil Engineering Intern
Black & Veatch
Burlington, MA
06.2024 - 08.2024
- Developed and maintained project plans, timelines and budgets for civil engineering projects.
- Researched and analyzed soil samples to determine suitability for construction projects.
- Attended meetings with clients to discuss project objectives, scope of work and expectations.
- Conducted field visits to collect data related to civil engineering projects.
- Reviewed survey results from contractors in order to check accuracy of measurements.
- Provided technical support regarding construction methods used on civil engineering projects.
- Monitored progress of civil engineering works on-site ensuring compliance with safety regulations.
- Analyzed topographical maps using GIS software to identify potential sites for construction projects.
- Drafted contract documents related to civil engineering works including contracts, change orders and invoices.
- Researched applicable laws, regulations and codes applicable to civil engineering works.
- Identified potential environmental impacts associated with new developments or changes in infrastructure.
- Communicated effectively with stakeholders throughout the duration of a project in order to ensure smooth operations.
- Created presentations highlighting key elements or findings from completed studies or research activities.
- Completed projects with senior engineers and offered personal insight.
- Surveyed sites, collected measurements, and assessed project conditions.
- Designed flood control structures such as dams, levees, and reservoirs.
- Prepared technical reports detailing engineering designs and analyses results.
Financial Advisor
US Bank National Association
Sacramento, CA
12.2022 - 05.2024
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Developed financial plans and strategies tailored to clients' individual needs.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
- Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.
- Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Facilitated client meetings to discuss portfolio performance and suggest modifications as needed.
- Identified new business opportunities through networking events or referrals from existing clients.
- Collaborated closely with internal departments such as operations and compliance teams during audits and reviews.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Researched and recommended investment opportunities and products that align with clients' financial objectives.
Team Lead Trainer
Cisco
Roseville, CA
01.2018 - 11.2022
- Developed and implemented training programs for new team members.
- Provided guidance and mentorship to junior trainers in the organization.
- Organized workshops and seminars to enhance skillsets of all team members.
- Created a system of rewards and recognition based on individual performance.
- Assisted with recruiting, onboarding, and training processes for new hires.
- Reviewed existing policies and procedures to ensure they are up-to-date.
- Facilitated meetings with senior management to discuss goals and objectives.
- Monitored performance metrics to assess effectiveness of training programs.
- Identified problem areas impacting the overall productivity of the team.
- Encouraged open dialogue between employees by promoting an inclusive environment.
- Implemented strategies that encouraged knowledge sharing across teams.
- Recommended changes in training methods based on feedback from participants.
- Provided coaching sessions for employees who needed extra assistance in completing tasks.
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
Math and Science Tutor
American River College
Sacramento, CA
01.2015 - 01.2018
- Provided one-on-one tutoring for students in math and science courses, including algebra, calculus, chemistry and physics.
- Assisted students with homework assignments and test preparation.
- Created lesson plans to help improve student understanding of course material.
- Developed personalized learning plans based on the individual needs of each student.
- Implemented innovative teaching strategies to help strengthen comprehension.
Financial Analyst
EOP&S
Sacramento, CA
06.2014 - 01.2017
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Prepared detailed reports on financial status of clients' investments.
- Developed strategies to improve efficiency of business operations and reduce costs.
- Assessed potential risks associated with new investments or acquisitions.
- Drafted presentations summarizing key findings from financial analyses.
- Collaborated with other departments to ensure accurate budgeting and forecasting processes were followed.
- Managed portfolio performance by monitoring changes in markets, client objectives, and risk tolerance levels.
- Proposed solutions for addressing liquidity issues based on cash flow projections.
Education
Bachelor of Science - Civil Engineering
SACRAMENTO State University
Sacramento, CA05-2025
Associate of Science - Mathematics
American River College
Sacramento, CA12-2020
Associate of Science - Physics
American River College
Sacramento, CA12-2020
Skills
- Active Learning
- Social Perceptiveness
- Relationship-building skills
- Creativity and Innovation
- Social activity planning
- Effective collaboration and interaction
- Relationship cultivation
- Rapport Building
- Communication abilities
- Planning skills
- Positive environment facilitation
- Leadership skills
- Problem-solving skills
Languages
Arabic
Native/ Bilingual
English
Full Professional
Timeline
Peer Assistant LEARNING
Sacramento State University
08.2024 - Current
Billing Analyst
SINR INC
07.2024 - Current
Civil Engineering Intern
Black & Veatch
06.2024 - 08.2024
Financial Advisor
US Bank National Association
12.2022 - 05.2024
Team Lead Trainer
Cisco
01.2018 - 11.2022
Math and Science Tutor
American River College
01.2015 - 01.2018
Financial Analyst
EOP&S
06.2014 - 01.2017
Bachelor of Science - Civil Engineering
SACRAMENTO State University
Associate of Science - Mathematics
American River College
Associate of Science - Physics
American River College
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