Aya Alsafee
Richmond,VA
Summary
Professional hospitality experience and prepared to assist in guest relations and service excellence. Skilled in managing reservations/appointments, greeting guests, answering phone calls, and delivering consistent, high-quality results. Amazing multitasking abilities and positive attitude to ensure a welcoming and efficient experience for all guests.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Volunteer/Intern
CrossOver Healthcare Ministry
Henrico, VA
08.2026 - 12.2026
- Assisted staff with confidential patient records and forms.
- Coordinated appointment reminders for medical visits.
- Assisted the physician in the exam room by providing instrumentation, scribing notes into electronic health record system, and entering orders as directed.
- Worked on administrative work for the Maternal and Childcare Clinic, such as checking vaccine records, ordering breast pumps for future moms, and ordering ultrasounds.
Spa Receptionist
Spa at Keswick Hall
Keswick, VA
08.2025 - Current
- Greeted guests warmly and provided exceptional customer service at a luxury spa.
- Managed appointment bookings using spa management software for seamless scheduling.
- Assisted guests with inquiries about services, products, and promotional offers.
Restaurant Hostess
Marigold By Jean-Georges
09.2022 - 08.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Greeted and seated guests promptly in a high-end dining environment.
- Managed reservation system to ensure smooth guest flow and efficient seating.
- Coordinated with servers and kitchen staff to enhance guest experience.
Crew Member
Raising Canes
06.2021 - 09.2022
- Facilitates customer orders and transactions with hospitality
- Fully trained in all positions of front and back of house
- Training new crew members on positions of front and back of house
Education
Bachelor of Science - Health Sciences
Virginia Commonwealth University
Richmond, VA 08.2025 - 10.2026
Bachelor of Science - Health Sciences
Thomas Jefferson University
Philadelphia 08.2023 - 05.2025
High School -
Albemarle High School
CharlottesvilleSkills
- Communication
- Medical Scribing
- Organization
- Time-Management
- Cooperation
- Problem-Solving
- Customer service
- Appointment management
- Personal care product sales
- Reservations coordination
- Telephone support
- Answer telephone calls
- Collaboration
- Critical Thinking
- Leadership
- Customer Service
- Active Learning
- Strong multitasking
- Greeting guests
Languages
- Arabic
- English
Timeline
Volunteer/Intern
CrossOver Healthcare Ministry
08.2026 - 12.2026
Spa Receptionist
Spa at Keswick Hall
08.2025 - Current
Bachelor of Science - Health Sciences
Virginia Commonwealth University
08.2025 - 10.2026
Bachelor of Science - Health Sciences
Thomas Jefferson University
08.2023 - 05.2025
Restaurant Hostess
Marigold By Jean-Georges
09.2022 - 08.2025
Crew Member
Raising Canes
06.2021 - 09.2022
High School -
Albemarle High School