Summary
Overview
Work History
Education
Skills
Timeline
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Aya Ghanem

Fayetteville,GA

Summary

High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Overview

2
2
years of professional experience

Work History

Cashier Supervisor

Park Avenue Thrift
07.2022 - 01.2023
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.

Cashier/Server

American Deli
09.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

No Degree - Nursing

Southern Crescent Technical College
Griffin, GA
08.2023

High School Diploma -

Whitewater High School
Fayetteville, GA
05.2023

Skills

  • Complaint Resolution
  • Cashier Training
  • Workflow Coordination
  • Budget Development
  • Policy Enforcement
  • Critical Thinking
  • Performance Evaluation
  • Professionalism
  • Decision Making
  • Team Leadership
  • Workplace Safety
  • Effective Communication
  • Customer Service Excellence
  • Cashier Supervision
  • Staff Training
  • Attention to Detail
  • Customer Complaint Handling
  • Problem Solving
  • Store Opening and Closing
  • Cash Handling and Management
  • Decision-Making

Timeline

Cashier Supervisor

Park Avenue Thrift
07.2022 - 01.2023

Cashier/Server

American Deli
09.2020 - 12.2020

No Degree - Nursing

Southern Crescent Technical College

High School Diploma -

Whitewater High School

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Aya Ghanem