Aya Hickock
San Diego,CA
Summary
Highly organize, proactive and punctual with team-oriented mentality. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
12
12
years of professional experience
Work History
Operations Administrator
FedEx
06.2020 - Current
- Evaluated current operational practices and suggested improvement strategies
- Compiled training materials for employees and tracked skill development
- Handle problematic customers and clients to minimize complaints while maintaining excellent service
- Greet incoming visitors and customers professionally and provide friendly
- , knowledgeable assistance
- Answer central telephone system and direct calls accordingly
- Organize, maintain and update information in computer databases
Package Handler
FedEx
11.2019 - 06.2020
- Responsible for sorting, scanning, and loading packages to vehicles, maintaining a high activity level while using safe working methods.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
- Assisted with other duties during busy period, which led to development of additional skills and improved productivity within the warehouse.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Waitress/Hostess
Toshisan Japanese Restaurant
09.2012 - 10.2013
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Answered telephone to provide establishment information and take party reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Educated guests on daily specials and menu offerings such as appetizers, entree’s and deserts.
Education
Vocational Certificate - Business Administration
San Diego Job Corps Center
Imperial Beach, CA4 2002
Skills
- Detail-oriented
- Data Entry
- Multitasking and prioritization
- Verbal and written communication
Timeline
Operations Administrator
FedEx
06.2020 - Current
Package Handler
FedEx
11.2019 - 06.2020
Waitress/Hostess
Toshisan Japanese Restaurant
09.2012 - 10.2013
Vocational Certificate - Business Administration
San Diego Job Corps Center