Aya Hussein
Thornton,CO
Summary
Skilled property Assistant management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Terra Management Group
Brighton, CO
11.2023 - Current
- Organized periodic tenant appreciation activities such as barbecues or holiday parties.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Participated in community events promoting the rental properties available at the location.
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Implemented cost-saving measures to reduce operating expenses.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Ensured compliance with local laws and regulations related to property management.
- Checked rental eligibility by following company's verification process.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Generated and mailed out and payments
- Accepted and processed customer payments and applied toward account balances.
Leasing Consultant
Carrer Strategies Inc
08.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to Common Area Maintenance (CAM) inquiries.
ASSISTANT MANAGER
Life Storage
Lakewood, CO, CO
02.2016 - 10.2021
- Life Storage, Denver Co ayu_thamer@yahoo.com 6142964570
- Financial Management
- Financial Statements
- Manage Inventory
- Team Motivation
- Money Handling
- Monitored security to protect employees, customers and property
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strategy to increase sales and drive profits
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs., Assisted customers by finding items quickly to boost store satisfaction rates
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock
- Native or Bilingual english
- Full Professional
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
STOCK ASSOCIATE
OVERNIGHT, Walmart
Wheat Ridge, CO
04.2013 - 03.2016
- Closing Oversight
- Sales Reporting
- Sell Products
- Public Relations
- Rent Collection
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment
- Collected assigned merchandise and transported to store floor locations using hand trucks
- Conducted daily inventory counts and verified accuracy of product levels
- Scanned shelves and product cases to locate expired, outdated, and spoiled items
- Maintained neat, organized stockroom free of hazards
- Removed all boxes and related trash from sales floor and processed through compactors.
Secretary
Sindibed Auto Sales LLC
Denver, CO
02.2010 - 03.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory.
- Marketing & Advertising to promote sales.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
North High School
Denver, CO05.2012
Skills
- Avid Pro Tools
- Directing Team Members
- Call Forwarding
- Plan Projects
- Merchandising
- Scheduling and Coordinating
- Team Motivation
- Cash Deposits and Receipts
- Rent Collection
- Time Management
- Sales and Marketing
- Vendor Negotiations
- Records Management
- Policy Enforcement
- Telephone and email etiquette
- Housing regulations
- Payment Collection
- Relationship building and rapport
- Property Maintenance
- Vacant unit monitoring
- Security deposit refunds
- Onsite tours
- Leasing and sales
- Property Inspections
- Staff Management
- Database Management
Languages
Arabic
Professional
English
Professional
References
References available upon request.
Timeline
Assistant Property Manager
Terra Management Group
11.2023 - Current
Leasing Consultant
Carrer Strategies Inc
08.2023 - Current
ASSISTANT MANAGER
Life Storage
02.2016 - 10.2021
STOCK ASSOCIATE
OVERNIGHT, Walmart
04.2013 - 03.2016
Secretary
Sindibed Auto Sales LLC
02.2010 - 03.2013
North High School