Aya Kashiwabara
Sales and Customer Service
Vallejo,CA
Summary
Diligent Sales Manager with talent for fostering effective professional relationships with clients, staff and business associates. Strong background as a Team Lead and, Customer Service and Sales skills. Supportive and focused as a Team player and or a Leader with proactive approach to administration, Customer Service and strong attention to detail.
- Bilingual with English and Japanese
- Excellent management skills and experience of a Team representatives in Sales and Customer Service
- Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
- Office management
- Data entry and Customer billing and collection
- Very Proactive Work Style
- Excellent in motivating a Team to increase Sales Revenue
- Problem Solving
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Takara Sake USA
Berkeley, CA
11.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Community Manager
Regus Management Group
San Francisco, CA
12.2018 - 11.2022
- Handle tenant logistics and leases and effectively schedule appointments, showings, move-ins, and move-outs as well as Virtual Office clients.
- Maintain knowledge of lease and renewal rates to advocate for appropriate changes.
- Work with maintenance staff to complete timely repairs and enhancements.
- Update Occupancy chart and floor plan based on Occupancy Report via PowerPoint monthly
- Negotiate Office lease pricing with existing and potential clients
- Gain feedback useful in collaborating with business leaders to devise solutions.
- Oversee Center team with effective morale-building strategies, cutting-edge training, and motivational coaching on established practices, standards, and requirements.
- Inspect units before and after a tenant moves to write effective leases and determine charges or readiness for new tenants.
- Resolve tenant issues quickly and increase tenant retention.
- Supervise facilities and services for 60+ commercial tenants.
- Maintain knowledge of lease and renewal rates to advocate for appropriate changes.
- Manage office supplies and mail and package courier services.
- Work with maintenance staff to complete timely repairs and enhancements.
- Meeting rooms,Day office, lounge bookings
- Conduct Interviews and recruit new hire
Bilingual Sales and Customer Service Rep
AT & T
San Francisco, CA
03.2001 - 11.2017
- Worked in Japanese Customer Service Center
- Regularly met or exceeded stated sales goals for center teams as well as all customer satisfaction requirements
- Conducted billing inquiries, payment collections and arrangements
- Documented all customer inquiries and comments thoroughly and quickly
- Managed over 50 customer calls per day, including analyzing call volume and responding to request for information in fast-paced and challenging call center environment
- Manager substitution tasks such as manager escalations, conducting training to team members for new promotions, rules and regulations
- Monitored team revenues
- Technical support
- Scheduled appointments
- Manager substitution
- Team Lead role
Education
Associate of Arts - Business Administration And Management
Skills
- Office 365
- Tenant and Eviction Laws
- Payment Management
- Strong Communication Skills
- Workplace Safety
- Conflict Handling
- Leasing and Sales
- Administrative support
- Vendor management
- Property management
- Meeting participation
- Daily operations oversight
- Property tours and inspections
- Marketing and advertising
Certification
- Licensed Property & Casualty Insurance
- life, Health & Accident Insurance
Timeline
Assistant Sales Manager - Takara Sake USA
11.2022 - Current
Community Manager - Regus Management Group
12.2018 - 11.2022
Bilingual Sales and Customer Service Rep - AT & T
03.2001 - 11.2017
Tamagawa Junior College - Associate of Arts, Business Administration And Management
- Licensed Property & Casualty Insurance
- life, Health & Accident Insurance
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