Aya Kear
Fort Worth
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
Work History
Office Administrator
JFC International
09.2021 - Current
- Managed scheduling for logistics delivery.
- Coordinated sales order processing to ensure timely delivery of products.
- Assisted customers and sales team with inventory and shipping question.
- Managed customer accounts, responding to inquiries and resolving customer service issues (Delivery status, product complaint and payment inquiry)
- Managed AR process (Deposit checks and cash)
- Processed invoices and customer credits
- Assisted external audit for FDA regulation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to temporary staff payments.
- Warehouse inventory counts
Counter Clerk
Okinawa Chatan Town Office
04.2015 - 03.2016
- Public health insurance agent
- Assisted over 1000 customer enrolling and cancelling insurance.
- Assisted in renewal and late payment notice.
- Processed customer inquiries and provided accurate information regarding services and regulations.
Purchasing Specialist
Fairway Golf
09.2010 - 12.2013
- Managed supplier relationships to ensure quality compliance and timely deliveries.
- Assisted with Japanese customer to make personalized customer order(Custom Golf clubs, shoes and golf accessories)
- Inventory control.
- Customer support for return and exchange.
Sales Assistant
Increws
09.2003 - 03.2009
- Processed customer orders and billing.
- Prepared sales meeting materials.
- Assisted sales team with completing customer transactions and managing issues.
- Assisted recruitment process for new graduates. (Planning hiring events, selection process and onboarding preparation)
Sales Assistant
Marux
04.1998 - 08.2003
- Processed customer orders.
- .Managed scheduling and appointments for executives.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Liaison between customer support and sales team.
Education
Associate of Arts - General Studies
Teikyo Junior College
Tokyo Japan03-1998
Skills
- Office administration
- Customer service
- Problem resolution
- Organizational skills
- Document management
Timeline
Office Administrator
JFC International
09.2021 - Current
Counter Clerk
Okinawa Chatan Town Office
04.2015 - 03.2016
Purchasing Specialist
Fairway Golf
09.2010 - 12.2013
Sales Assistant
Increws
09.2003 - 03.2009
Sales Assistant
Marux
04.1998 - 08.2003
Associate of Arts - General Studies
Teikyo Junior College