Aya Kenawy
Boston,,MA
Summary
Experienced Project Manager skilled in guiding clients through successful onboarding processes. Proficient in conducting kickoff calls, developing comprehensive plans, and fostering strong client relationships. Dedicated to delivering value, exceeding expectations, and driving long-term success through collaboration and innovative solutions.
Overview
6
6
years of professional experience
Work History
Senior Onboarding Success Manager
Rapid7
01.2023 - Current
- Lead and manage the onboarding process for high-value clients, overseeing all aspects from pre-sales engagement to successful closeout, ensuring a seamless and value-driven experience
- Establish and maintain strong cross functional partnerships, collaborating closely to ensure smooth handoffs and alignment on customer goals and objectives throughout the onboarding journey
- Develop comprehensive content and enablement resources for customer training and education, accelerating product adoption and empowering clients to maximize value from their investment
- Act as a trusted advisor to clients, leveraging in-depth knowledge of product capabilities and industry best practices to provide strategic guidance
- Provide leadership and mentorship to junior team members, fostering a collaborative and growth-oriented environment
Customer Adoption Manager
Rapid7
01.2021 - 12.2022
- Served as a trusted advisor and Subject Matter Expert (SME) by consistently demonstrating and upholding expert-level knowledge of industry trends, product features, and service offerings
- Efficiently managed the simultaneous onboarding of 30-50 new customers, implementing streamlined processes and strategies to accelerate time-to-value and ensure a smooth transition to full product utilization
- Proactively identified and addressed gaps in onboarding processes, collaborating effectively with cross-functional teams and stakeholders to implement solutions that enhance efficiency and improve the customer experience
- Played a pivotal role in shaping the direction of product adoption and customer success by leading and contributing to the development of innovative strategies and programs designed to maximize product utilization and drive long-term customer value
Solution Implementation Manager
Smartsheet
09.2017 - 01.2021
- Effectively managed and executed 20-35 customer implementations concurrently, leveraging strong organizational and prioritization skills
- Collaborated cross-functionally with diverse industries and departments to develop customized solutions that address unique challenges and opportunities
- Meticulously documented and monitored implementation progress, utilizing detailed project plans to track milestones, identify potential bottlenecks, and proactively address issues to maintain project momentum and meet deadlines
- Facilitated effective coordination and communication with internal stakeholders throughout the implementation cycle, ensuring alignment on goals, timelines, and deliverables.
Sales Development Representative
Smartsheet
09.2017 - 12.2019
- Fostered cross-departmental collaboration with marketing and sales teams, leveraging collective efforts to drive brand visibility and generate new leads, resulting in increased opportunities for revenue growth
- Implemented a systematic approach to building and maintaining a robust sales pipeline, leveraging various channels such as social selling, targeted emails, and proactive outbound calls to ensure consistent and high-volume engagement with prospects
- Engaged with current clients through strategic meetings to conduct thorough assessments of their evolving needs, leveraging insights to develop tailored improvement plans, while maximizing revenue potential
Education
Bachelor of Arts - Psychology
University of Massachusetts
Boston, MA2016
Skills
- Project Scope Assessment
- Time and Task Management
- Technical Aptitude
- Process Improvement
- Risk Mitigation
- Client Relationship Building
Timeline
Senior Onboarding Success Manager
Rapid7
01.2023 - Current
Customer Adoption Manager
Rapid7
01.2021 - 12.2022
Solution Implementation Manager
Smartsheet
09.2017 - 01.2021
Sales Development Representative
Smartsheet
09.2017 - 12.2019
Bachelor of Arts - Psychology
University of Massachusetts
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