Aya Nour

• Ensure alignment and coordination across Business teams, including Sales and other Partners as, Compliance, Business Control Management, Legal and Finance
• Develop and lead the strategy for project completion and deliverables accomplishment
• Collect - analyze and report project data, including status updates, milestones completion and key performance indicators (KPI´s) from key initiatives and projects
• Communicate effectively across the organization via project reporting, take active part of conversations and war rooms to address and trigger actions towards the direction the project/s requires
• Manage risks and issues for prompt resolution when and where applicable
• Conduct escalations when complex scenarios and issues arise and posed on the project continuation.

FDA/ORA – HRSA

• Developed and administered disaster recovery plans
• Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
• Organizing, attending, and participating in stakeholder meetings
• Documenting and following up on important actions and decisions from meetings
• Preparing necessary presentation materials for meetings
• Ensuring project deadlines are met
• Determining project changes
• Providing administrative support as needed
• Undertaking project tasks as required
• Developing project strategies
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
• Assess project risks and issues and provide solutions where applicable
• Ensure stakeholder views are managed towards the best solution.

· Recommended and explained banking services and products to clients based on their needs.

· Managed client bank accounts, including but not limited to, opening, and closing accounts, and overseeing transactions.

· Mentoring al new hire associates and coaching them on how they can improve their effectives when discussing financial priorities to clients.

• Oversees the staff that does the paperwork for mortgage applications.
• Verifies the information provided on applications to obtain more information if missing data or mistakes are present.
• Communicates with customers to help them choose the best mortgage loan they can afford.
• Collects data from customers, such as their assets, salaries, debts and employment status.
• review the quality and effectiveness of the controls within the banks to manage and mitigate risk and protect the assets of the bank.
• evaluates the accuracy, completeness and legitimacy of a bank's financial records.
• Resolving and investigating Fraud cases.

· Provided a service plan to companies that manage and aggregate all relevant services.

· Led the service delivery team, managing conflict, and ensuring the team’s processes.

· Maintained positive relationships with customers by identifying customer needs.

· Determined ways to reduce costs without sacrificing customer satisfaction.

· Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions.

· Stayed up to date on the latest process and IT advancements to automate and modernize systems.

· Conducted meetings and presentations to share ideas and findings.

· Configured routine FW changes as requested by clients: updated object names or IPs, added objects to groups, revised rules.

· Effectively communicated technical network issues both written and verbal to the Strayer client, provided daily and weekly reports.

· Enforced overall policy and short, medium, and long-term objectives.

· Participated in reviews and analysis of projects that have an impact on the IT Security of Strayer.

· Installed wide range of network equipment.

· Kept network infrastructure up-to-date and secured.

· Maintained network security policies and monitored compliance.

· Identified and recommended needed and optimal infrastructure improvements.

· Troubleshoot various network issues affect solutions and collaborated with staff and outside vendors to resolve complex problems.

· Configured and installed routers switches and wireless controllers.

· Managed Active Directory user accounts, passwords, VPN, and network access.

· Monitored and analyzed SIEM alerts through Microsoft Sentinel and
identified security anomalies for investigation and remediation.

· Contained endpoints flagged for investigation as part of our
incident response actions.

· Assisting in creating new use cases and performing SOC testing
Created and reviewed reports, analyzed logs to verify proper
function, and identified anomalies.

Participated in daily security vulnerability standup and provided
in depth analysis.