AYA RABEA
NJ
Summary
Friendly and outgoing professional with excellent interpersonal communication strengths. Very strong attention to detail and problem solving skills. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Hardworking and passionate job seeker with strong organizational skills eager to secure a Job position in a professional environment. Willingness to learn and take necessary courses and/or certifications. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
International Account Manager
IS EG Halal Inc.
01.2022 - Current
- Responsible for more than 400 Accounts
- Coordinate the routing of Import and export bookings with ocean and air cargo while tracking and tracing shipments
- Review Bill of Lading, Certificate of origin, Veterinary health certificate, packing list and certificate of analysis documents, HACCP, ISO, Quality Certificates and all related international shipping Documentation for accuracy of detailed information
- Knowledge about Import/Export, HS Codes, Inco-terms& UCP 600
- Edit & translate Labels from Arabic to English and vice versa
- Assist Company's Registration operations by working closely with management
- Draft letters, emails, memos and reports when requested Communicate client needs to the Managing Director
- Reports directly to Manager of International Operations
- Executed record filing system to improve document organization and management
- Develop and maintain relationships with clients, strategic partners, and vendors as it aligns with strategic goals of organization
- Advanced knowledge of the Microsoft Office suite, including Excel, Word, and PowerPoint, document management systems and sales force
- Verified raw materials against quality standards and adherence to specifications
- Strong analytical, problem-solving, and critical-thinking skills
- Prepared and emailed invoices to clients, processed documented account updates daily
- Scheduled office meetings and client appointments for Managing director
- Edited documents to improve accuracy of language, flow and readability
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed finished works and version edits for comprehensive record of each file
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines
- Strong broad line Distribution and National Account management skills
- Listened to, comprehended and translated oral and written documentation from Arabic to English and vice versa
- Provided verbal summaries of non-English documents for immediate use
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Barista Supervisor
Starbucks Company
01.2016 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Boosted sales through the development and promotion of seasonal specialty beverages
- Assisted customers with complaints and concerns professionally and determine their beverage of interests
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements
- Recommended products based on solid understanding of individual customer needs and preferences
- Ensure customers satisfaction and maintain a professional demeanor hen communicating with customers, Co-workers
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Operate cash registers and credit card machines while taking orders, and process returns
- Developed and demonstrated skillful and creative latte art to engage customers.
Supervisor
MN Pizza Inc.
08.2012 - 12.2015
- Audited and documented processes and procedures for employees
- Managed approximately 20 employees with family members
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Worked with management team to implement proper division of responsibilities
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Education
Bachelors Accounting & Economics -
Montclair State University
Montclair, NJ05.2025
Skills
- Translation - Arabic
- Detail oriented & well organized
- Proficiency with the Microsoft Office Suite, particularly in Excel and Outlook
- In the process of learning Brazilian Portuguese & Spanish
Accomplishments
- College Dean's list
- College Achievements awards
Additional Information
Willingness to travel domestically and internationally., Attended Gulfood (World's Largest annual F&B trade exhibition in Dubai)., Experience in the Meat & Dairy/F&B Industry, wholesale and foodservice operations., Hard working and a fast learning individual.
Timeline
International Account Manager
IS EG Halal Inc.
01.2022 - Current
Barista Supervisor
Starbucks Company
01.2016 - 01.2022
Supervisor
MN Pizza Inc.
08.2012 - 12.2015
Bachelors Accounting & Economics -
Montclair State University