Aya Ridha
Yorktown,VA
Summary
I have been working in retail and the service industry for a couple of years now, I'm great with customers and experienced in supporting store/restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Sweet Beans Coffee Bar
Hampton, VA
03.2024 - Current
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
Nanny
Care.com
Hampton, NV
02.2021 - 03.2024
- Monitored the children's playtime to ensure safety and wellbeing.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Read stories aloud to the children and engaged them in creative play activities.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Server
Mango Mangeaux
Hampton , VA
08.2022 - 08.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
Lifeguard
Paradise Ocean Club
Hampton, VA
05.2020 - 09.2022
- Schedule Manager/ Opening and closing Head Guard
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Prepared detailed incident reports following accidents or other incidents.
- Provided first aid care to injured patrons before paramedics arrived on scene.
Education
Some College (No Degree) - Social Sciences
Virginia Peninsula
Hampton, VASkills
- Order Management
- Table Bussing
- Guest Engagement
- Effective customer upselling
- Cash Handling
- Point of Sale (POS) system operations
- Dish preparation
- Food safety understanding
- Schedule Management
- Store Cleaning
- Store maintenance
- Sales Promotion
- Inventory Tracking
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Kurdish
Native/ Bilingual
Certification
- CPR Certified
- First Aid
Timeline
Barista
Sweet Beans Coffee Bar
03.2024 - Current
Server
Mango Mangeaux
08.2022 - 08.2023
Nanny
Care.com
02.2021 - 03.2024
Lifeguard
Paradise Ocean Club
05.2020 - 09.2022
Some College (No Degree) - Social Sciences
Virginia Peninsula
- CPR Certified
- First Aid
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