Aya Sadik
Saint Cloud,FLORIDA
Summary
- Dedicated and detail-oriented professional with a strong background in customer service, front desk operations, and administrative support. Experienced in managing customer inquiries, resolving concerns, and ensuring a positive client experience. Skilled in organizing records, handling confidential information, and maintaining efficient workflows. Proven ability to multitask in fast-paced environments while delivering excellent communication and interpersonal support. Adept at managing library resources, cataloging materials, and organizing records with precision. A reliable and adaptable team player committed to providing exceptional service in any setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Librarian Assistant Volunteer
Johnathan Robins
01.2019 - 11.2020
- Shelved books by subject according to Dewey Decimal System.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Utilized computer databases to locate library materials.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Promoted library at special events and community gatherings.
Librarian Volunteer
Delany Daley
02.2021 - 08.2021
- Assisted patrons with finding and selecting book and materials using Online Public Access Catalog.
- Created displays to promote library materials and services.
- Greeted patrons warmly and offered to assist with issues or needs.
Front Desk Agent
Red
09.2021 - 11.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Biomedical Sciences
Valencia College
Orlando, FLHigh School Diploma -
Poinciana High School
Orlando, FL05.2021
Skills
- Hospitality Service
- Problem-Solving Skills
- Front Desk Management
- Guest Satisfaction
Certification
- Word
- Powerpoint
- Excel
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Skills
- Service Quality
- Dynamic Communication Skills
- Multitasking in fast-paced environments
- Conflict resolution & problem-solving
- Professional phone & email etiquette
- Microsoft Office (Word, Excel, Outlook)
Timeline
Front Desk Agent
Red
09.2021 - 11.2022
Librarian Volunteer
Delany Daley
02.2021 - 08.2021
Librarian Assistant Volunteer
Johnathan Robins
01.2019 - 11.2020
Associate of Arts - Biomedical Sciences
Valencia College
High School Diploma -
Poinciana High School
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