Summary
Overview
Work History
Education
Skills
Certification
Languages
Skills
Timeline
Generic

Aya Sadik

Saint Cloud,FLORIDA

Summary

  • Dedicated and detail-oriented professional with a strong background in customer service, front desk operations, and administrative support. Experienced in managing customer inquiries, resolving concerns, and ensuring a positive client experience. Skilled in organizing records, handling confidential information, and maintaining efficient workflows. Proven ability to multitask in fast-paced environments while delivering excellent communication and interpersonal support. Adept at managing library resources, cataloging materials, and organizing records with precision. A reliable and adaptable team player committed to providing exceptional service in any setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Librarian Assistant Volunteer

Johnathan Robins
01.2019 - 11.2020
  • Shelved books by subject according to Dewey Decimal System.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Utilized computer databases to locate library materials.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Promoted library at special events and community gatherings.

Librarian Volunteer

Delany Daley
02.2021 - 08.2021
  • Assisted patrons with finding and selecting book and materials using Online Public Access Catalog.
  • Created displays to promote library materials and services.
  • Greeted patrons warmly and offered to assist with issues or needs.

Front Desk Agent

Red
09.2021 - 11.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Associate of Arts - Biomedical Sciences

Valencia College
Orlando, FL

High School Diploma -

Poinciana High School
Orlando, FL
05.2021

Skills

  • Hospitality Service
  • Problem-Solving Skills
  • Front Desk Management
  • Guest Satisfaction

Certification

  • Word
  • Powerpoint
  • Excel

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Skills

  • Service Quality
  • Dynamic Communication Skills
  • Multitasking in fast-paced environments
  • Conflict resolution & problem-solving
  • Professional phone & email etiquette
  • Microsoft Office (Word, Excel, Outlook)

Timeline

Front Desk Agent

Red
09.2021 - 11.2022

Librarian Volunteer

Delany Daley
02.2021 - 08.2021

Librarian Assistant Volunteer

Johnathan Robins
01.2019 - 11.2020

Associate of Arts - Biomedical Sciences

Valencia College

High School Diploma -

Poinciana High School

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Aya Sadik