Aya Sahyouni
Dearborn Heights
Summary
Skilled paralegal with background in supporting legal teams in fast-paced environments. Experience includes managing case preparation, conducting legal research, and drafting documents which contributed to the successful outcomes of numerous cases. Strong organizational skills, ability to communicate complex information clearly, and adept at multitasking under tight deadlines. Made significant impact by improving document management processes, resulting in increased efficiency and accessibility for team members. Able to multitask with telephones along with helping a client.
Overview
3
3
years of professional experience
Work History
Legal Assistant
Abdallah rahal pllc
Dearborn
10.2022 - Current
- Greeted clients upon arrival at office and provided assistance as needed.
- Met with clients and attorneys to discuss case details and evidence.
- Answered phones promptly while providing courteous customer service.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Handled telephone calls, meeting plans and conference organization requirements.
- Assisted with document production and deposition preparation.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Created and updated case management and client account databases.
- Maintained client confidentiality in all matters.
- I helped clients that speak only Arabic.
- I was able to find missing pieces for clients files, Example: insurance, medical records.
Hookah Server
Blu hookah lounge
Farmington Hills
06.2024 - 12.2024
- Shared thorough knowledge of menu items and cooking methods with customers.
- Served food and beverages to customers.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Restocked and cleaned counter and service stations throughout shifts.
- Managed cash drawer accurately to ensure proper funds are present at end of shift.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer complaints in a professional manner.
- Ensured that all hookah pipes were filled, lit, and extinguished properly.
- Totaled checks and used cash register to accept payment for services.
- Provided excellent customer service to patrons.
- Processed payments accurately and efficiently using POS system.
- Performed daily cleaning duties including wiping down surfaces, emptying ashtrays, sweeping and mopping floors.
- Organized tables efficiently according to guest count size ensuring safety protocols were followed.
- Regularly checked supplies such as tobacco, charcoal, and glassware for adequate inventory levels.
- Served drinks and prepared specialty beverages.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Adhered to all health code standards while preparing hookahs for customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Followed company policies and procedures consistently.
- Greeted guests and provided them with menus.
- Maintained a clean and organized workstation at all times.
- Used clear communication to relay food and drink orders to kitchen staff.
- Educated guests on different types of tobaccos available and their flavor profiles.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Resolved customer complaints promptly and professionally.
Dental Assistant
Smiles Dental
Canton
05.2022 - 08.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Documented patient records with procedures performed and added notes taken to charts.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Sterilized instruments according to established guidelines and protocols.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Exposed dental diagnostic x-rays.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Took medical and dental history and recorded vital signs of patients.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Kept accurate records of dental treatments provided for each patient's visit.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Applied protective coating of fluoride to teeth during dental procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Maintained a neat, clean and organized environment throughout the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Established clean, sterile and welcoming environment for patients.
Education
High School Diploma -
Michigan Online School
06-2023
Skills
- Legal research
- Document management
- Calendar management
- Client communication
- Billing management
- Appointment scheduling
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Manage schedules
- Client support
- Excellent communication
- Multitasking
- Workload management
- Effective multitasking
- Reliability
- Confidentiality
Languages
Arabic
Limited
English
Professional
Timeline
Hookah Server
Blu hookah lounge
06.2024 - 12.2024
Legal Assistant
Abdallah rahal pllc
10.2022 - Current
Dental Assistant
Smiles Dental
05.2022 - 08.2022
High School Diploma -
Michigan Online School
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