AYAH LAHLOU

• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Provided excellent customer service by responding to inquiries quickly and professionally.

• Upselling and Communication: Increased sales by recommending drinks and specials to guests, consistently achieving high add-on sales.
• Product knowledge: Familiarity with the bar's wine, beer, and spirits menu, including details about each product.
• Checked identification cards for proof of age prior to serving alcohol beverages.

• Flexibility & Teamwork: Juggled multiple roles (Food runner, Carryout, Barback, Banquets, and Bussing) to support smooth operations across front-of-house and back-of-house teams.
• Problem-Solving & Time Management: Quickly resolved customer issues by coordinating with team members to provide timely solutions, ensuring customer satisfaction during peak hours.
• Attention to Detail & POS Systems: Ensured accurate order entry and payment processing using POS systems, minimizing errors and improving transaction speed.

In progress