Ayah Miller
Arlington,TN
Summary
Dynamic professional with extensive expertise in management and executive support, complemented by strong skills in administration, data entry, project management, and communication. Committed to fostering growth and development within a forward-thinking organization, driving excellence and overall success. A proactive approach to problem-solving and collaboration consistently achieves team and company objectives, while a passion for continuous improvement ensures exceptional results in every endeavor. Experienced in handling customer interactions with empathy and efficiency, maintaining high levels of customer satisfaction and loyalty through effective relationship-building.
Overview
8
8
years of professional experience
Work History
CSR-Account Management
Internal Revenue Service, IRS
11.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and improve response times.
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reviewed and analyzed tax returns for accuracy and compliance with regulations.
- Identified discrepancies in taxpayer submissions, facilitating timely resolution of issues.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Leasing Specialist
Stoneridge at Germantown Falls
07.2019 - 05.2023
- Worked closely with potential resident in providing excellent customer service when showing apartments.
- Verify employment and rental history.
- Resident retention.
- Maintaining weekly and monthly financial reports.
- Coordinate move-in and outs.
- Complete lease packages for each rental.
- Answer inbound calls on multiple lines and make outbound calls to potential.
- Problem solving for tenants concerns and maintenance.
- Data entry and communicate via email.
- Complete move out soda and send over to collection.
- Work closely with the collection department, providing any documentation they need.
- Put all final charges into system.
- Attend court hearings regarding evictions.
Call Center Team Lead
Crisp Connection
03.2018 - 06.2019
- Assist all call center reps with any questions/problems
- Kept up with attendance, and goals for the day.
- Answered inbound and made outbound calls in a timely manner. Assist patients with their concerns.
- Provided information on the product availability and order processing.
- Made sure patient was qualified, transferred calls, properly handed calls off. Made daily/weekly goals.
- Led team of agents to enhance customer satisfaction and service quality.
- Developed training programs for new hires, improving onboarding efficiency.
Education
High School Diploma -
Kirby High School
Memphis, TN05.2007
Associates - Medical Office Professional
Concorde Career College
Memphis, TN11.2017
Skills
- Experienced with Microsoft Office Suite and Adobe applications
- Proficient typing skills
- Proficient in database management
- Familiar with HIPAA and OSHA regulations
- Critical thinking
Active listening
- Data entry
- Payment processing
- Client relations
- Conflict resolution
- Call management
- Customer service
Timeline
CSR-Account Management
Internal Revenue Service, IRS
11.2022 - Current
Leasing Specialist
Stoneridge at Germantown Falls
07.2019 - 05.2023
Call Center Team Lead
Crisp Connection
03.2018 - 06.2019
Associates - Medical Office Professional
Concorde Career College
High School Diploma -
Kirby High School