Ayajha McKellar
Newburgh,NY
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Marriott International
01.2023 - 06.2023
- Improved customer service experience with 2K Bonvoy Elite members through professional correspondence via 400 telephone calls and 290 emails on behalf of Senior Vice President
- Managed domestic, international, and local travel plans for 5K+ members and arranged accommodations for approximately 11K trips
- Develop and maintain positive business relationships with all guests, vendors, and other external partners
Social Media Coordinator
State University of New York Education Opportunities Program
01.2023 - 05.2023
- Increased engagement and awareness of program in Albany metropolitan area from 800 students to 2.3K within three months of assuming role through outreach events
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases with combined following of 50K
Mentoring Coach
Girls on the Run
11.2016 - 01.2023
- Educated young girls on study habits and time management skills to assist with college preparation
- Utilized positive communication to encourage team and promote integrity and respect
- Connected mathematics to real life situations and taught problem-solving techniques to more than 875 middle-high school students
Head Server
Hudson Taco
03.2019 - 09.2022
- Trained new waitstaff and ensured compliance with company policies for all servers on floor
- Prepared and updated daily server work schedules for 45 front of house employees
- Provided exceptional dining service to guests and improved guest service scores from 42% to 93% over 8-month period
Vice President
University of Albany Women’s Rugby Association
09.2019 - 05.2022
- Demonstrated leadership skills by motivating and establishing goals to ensure academic requirements were met for 128 student athletes spanning across four semesters
- Assisted with organizing athletic fundraising events that raised more than $75K to support international travel
- Handled administrative duties and office support duties for athletic department such as answering high-volume inquiries, email responses, and meaning official records
Education
Bachelor of Arts - Psychology
University At Albany
Albany, NY05.2023
Skills
- Strategic Business Planning
- Social Media Content Development
- Travel Management
- Data Entry
- Customer Service
- Executive Presentations
- Vendor Management
- Cross-Functional Collaboration
- Written and Verbal Communication
- Executive Support
- Meeting Planning and Scheduling
- Fundraising
- Time Management
- Brand Development and Awareness
Affiliations
- Member of Alpha Kappa Alpha Sorority, Inc. 2022 to Current
- Member of Phi Alpha Delta Pre-Law Fraternity Internation, 2022 to Current
Timeline
Administrative Assistant
Marriott International
01.2023 - 06.2023
Social Media Coordinator
State University of New York Education Opportunities Program
01.2023 - 05.2023
Vice President
University of Albany Women’s Rugby Association
09.2019 - 05.2022
Head Server
Hudson Taco
03.2019 - 09.2022
Mentoring Coach
Girls on the Run
11.2016 - 01.2023
Bachelor of Arts - Psychology
University At Albany